Horticulture Source Reviews | Read Customer Reviews of horticulturesource.com

Horticulture Source Reviews | Read Customer Reviews of horticulturesource.com

Horticulture Source reviews

118 approved reviews, newest moderated first

John S.
Jan 29, 2026
Well packaged and all bulbs worked
Well packaged and all bulbs worked
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ERIC G.
Jan 22, 2026
Had what I wanted and it was quick and…
Had what I wanted and it was quick and easy to get it.
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Christopher R.
Jan 14, 2026
I recently had an unauthorized PayPal…
I recently had an unauthorized PayPal order of over $600 dollars to this website. I contacted them immediately to report the issue and to cancel the transaction. They never responded to my email so I contacted PayPal to explain the situation. They refused to reimburse me for this transaction for over a month. Finally after I had contacted my bank, they decided to do the right thing.. Almost.. They were going to charge me a convenience fee of $40 dollars! Do not trust this website!!!!!!!!!!!!!!
Response from Horticulture SourceJan 15, 2026
We take claims like this seriously, so it’s important to clarify what actually occurred. Our records show that you placed the order, then emailed asking for it to be canceled while simultaneously filing a PayPal dispute claiming “item not received.” Once a PayPal dispute is opened, we are legally unable to cancel or refund the order directly—the funds are locked while PayPal conducts their investigation. Had you simply requested a cancellation without disputing the charge, we could have canceled and refunded the order immediately. The delay was caused entirely by the PayPal dispute process, not by any lack of response or refusal on our part. As soon as PayPal allowed the transaction to be resolved, the refund was issued. Any fees referenced were related to non-refundable payment processing costs, not a “convenience fee.” We’re always happy to help customers cancel or resolve issues quickly—but filing disputes before allowing us to assist only slows the process for everyone.
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Kel-Kam
Jan 8, 2026
First time shopper
Great price! But it is lost in shipping prices.....way too high!
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Olivia B.
Dec 27, 2025
Great price.
Great price.
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Patrick
Dec 24, 2025
Great team
Great team , great prices , quick shipping
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jason W.
Dec 4, 2025
It took 16 days to get my order
It took 16 days to get my order, meanwhile they don’t answer the phones at all, just automated emails, no tracking information for over a week and a half, thought I was getting scammed until a different delivery company called me on day 14 and said they’d be here between 9-5 on day 16!!! Very frustrating if I would have known it was going to be this way I would have never used them!!
Response from Horticulture SourceDec 4, 2025
We understand your frustration, but we’d like to clarify the situation. Your order weighed 998 lbs and shipped as a freight pallet delivery to a rural area in Maine, which requires scheduled delivery—this is why it took a bit longer. Freight carriers must coordinate delivery times directly with customers, and that’s when you received the call to set it up. We personally responded to your emails and provided tracking. We’re glad your order arrived safely—and it’s worth noting you received brand-new products direct from the manufacturer at nearly 50% off wholesale, saving you over $2,900 off retail on your $2k purchase! We appreciate your business and your patience with the freight process.
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customer
Nov 25, 2025
I have not received my product or/and…
I have not received my product or/and heard anything from the company yet after over a week.
Response from Horticulture SourceNov 26, 2025
We’re sorry to hear about your concern, but we’d like to clarify that your order was placed on November 16 and tracking information was sent to you on November 17. Please check your email (including spam or promotions folders) for the shipping confirmation. Your order has already been shipped, and we’re happy to provide tracking details again if needed. Please reach out to us directly so we can ensure you have all the information about your delivery.
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