Horticulture SourceReviews of horticulturesource.com

Response from Horticulture SourceFeb 7, 2025

We sell to California regularly; however, certain items are restricted due to state regulations, and these are clearly marked on our website as "Not for sale in CA." Your order included a restricted item, which we promptly notified you about and refunded. The small deduction was a standard non-refundable payment processing fee, which is incurred when an order is placed and later canceled. We’re always happy to assist customers with order questions before checkout—feel free to reach out anytime!

Response from Horticulture SourceFeb 21, 2025

Thank you for your feedback. We'd like to clarify a few points: • Route shipping protection is completely optional and the $0.98 fee is set by them—it’s clearly disclosed during checkout and you can turn it off. • Shipping fees are determined by the carriers based on current rates and are fully explained at the time of purchase. • We do not charge a restocking fee for returns of defective items, and our return policies are available for review before you buy. • The $100 survey offer was provided by Bizrate, not Horticulture Source. We pride ourselves on transparent policies and quality products, and we’re always here to answer any questions you may have. Please feel free to reach out directly if you’d like further clarification.

Response from Horticulture SourceFeb 21, 2025

Thank you for your feedback. We’d like to clarify a few points regarding your experience: • The Route shipping protection was an optional feature that is clearly presented at checkout—you have the opportunity to decline it there. We do not sell any app. • Our customer support is available via email, and we aim to respond as quickly as possible. In your case, you did receive your order, and we were in communication with you regarding your concerns. • Shipping fees and any associated insurance charges are clearly disclosed before purchase. Please note that insurance fees for shipped orders are non‐refundable, as stated in our policies. We appreciate all feedback and continuously strive to improve our service. If you have any further questions or concerns, please contact us directly so we can assist you further.

Response from Horticulture SourceFeb 21, 2025

Thank you for your feedback. We want to clarify that all fees, including shipping, are clearly disclosed at checkout before payment is processed. Our prices are highly competitive—we match and beat market rates—and shipping fees are determined by carrier rates and shipping methods. If you have any further concerns, please reach out to our customer service team. We're here to help and ensure a great experience.

Response from Horticulture SourceFeb 7, 2025

We take customer service seriously, so we were surprised to see this review. After checking our records, we have no record of any orders or communications from you. Our website clearly displays stock status, including backorders, and our team personally responds to emails. If you have a genuine issue, we’re happy to help! Please reach out to us directly with your order details, and we’ll gladly assist.

Response from Horticulture SourceFeb 7, 2025

We take false accusations very seriously and want to clarify the facts. Your order total was $700, not $1,000, and certain items were restricted from being shipped to your state due to legal regulations. As soon as we identified this, we refunded you for the restricted items plus the freight savings. Your shipment included a packing list, as all our shipments do. Invoices are never included in shipments—they are emailed to you immediately upon placing your order, along with your order confirmation. Regarding delivery, carriers handle the final drop-off, and while signatures may not always be required, tracking is always available. If you had any concerns, we would have gladly assisted you—our customer service is easily reachable via email, and we respond promptly. We’ve been in business since 2006 and proudly maintain an A+ rating with the BBB. We operate with full transparency and integrity, and we do not appreciate baseless claims of fraud. If you still have any legitimate concerns, we encourage you to contact us directly so we can assist you properly.

Response from Horticulture SourceFeb 7, 2025

We processed your cancellation and issued a full refund as requested. Our website clearly displays stock availability, and we always work to fulfill orders as quickly as possible. While our primary support is via email to ensure accurate tracking and resolution, we always strive to respond promptly. If you ever have any concerns, we’re happy to assist!

Response from Horticulture SourceFeb 21, 2025

Thank you for your feedback. We take great pride in offering some of the lowest prices in the industry along with fast shipping. Our records and customer testimonials consistently show that we work hard to ensure prompt delivery and excellent value. If you experienced any specific delays or pricing issues, please reach out to us directly so we can address your concerns immediately. We’re here to help and continually improve our service.