Horizon HobbyReviews of horizonhobby.com

Order came damaged. Customer service refused to return all items. Order#HHUSSOR255165307 Edit. Copy and pasted from your email HH HHUSOR255165307 I added an extra S by mistake. This issue has since been resolved but not in a way that is fair or satisfactory. I had to make multiple attempts to be treated fairly and have your employees follow the return policy HORRIBLE experience WKTH MICHALE D.

I’ve purchased multiple times from Horizon Hobby. Shipping times are always reasonable. I’ve never had a problem with not getting what I expected. I’ve also had multiple experiences with the service department. Response time is not immediate but is always within the time they promise. They have always been able to fix any issues I’ve had. The service department is top notch. I highly recommend HH for your remote control hobby.

The Arrma Fury broke after using it for 10 minutes, when we contacted the company to get a replacement part, they sent us the wrong part and we have to pay to return it. The Losi Mini B we ordered just stopped working for no reason and they won't do a refund or exchange. Customer service is very hard to reach an they are not helpful. They'll disconnect the chat and not address your issues. DON"T BUY FROM THEM!!!

The poor communication is frustrating. I placed my first order with Horizon Hobby last weekend and didn't realize that the plane and transmitter were on backorder. I ask if I could switch the plane that was on backorder with one that was in-stock and apparently they can only reply to one email a day. It has been painfully slow getting answers from them. I'm just getting back into this hobby with my sons and apparently I need to find a better option to get our supplies from.

I have always loved Horizon Hobbies and Tower Hobbies. My thoughts are if you know your going to run out of a product then the smart thing to do is next time you order more so customers dont have to wait till back orders come available I found what i needed on ebay and i didnt want to go there but some times ya gotta do what ya gotta do .

Love this place customer service best I ever saw they just want to help and i never have had a bad experience dealing with Horizon Hobby always been great

I ordered a set of losi aluminum shocks from racechoice RC for my losi nascar and did not receive the plastic spacers for the top mounts of the shocks in my package. I fought with that company for two days and they said horizon hobby had sent out many packages of the losi los-1931 Aluminum shocks with half of the packages missing the spacers! They gave me such a hard time getting the missing parts from my order that I turned to Horizon hobby for help which was much worse. First email I got from them was "why not just return it from where you bought it". If I could have I would have but again Racechoice RC gave me a hard time. Going to leave a review about them on here as well. Needless to say Horizon hobbys chat is worthless, email is slow and condescending and you get absolutely no phone support. I own many of their products so the support for my RC cars are non existent in my experience! Very unhappy with this company!

orderd a set of tires and the new clear losi late model body. my credit card was run for the total amount. tires were send but body was not. talked with an agent and had to be the rudest call. said the card was declined, called my bank and it was not declined. what a scam they are running.