Horizon HobbyReviews of horizonhobby.com

Habe mir eine Drohne mit Kamera von Horizon Hobby gekauft. Für die Benutzung der Kamera gab es von Horizon Hobby eine App im AppStore für Samsung Android. Ca 4 Wochen nach Erwerb, wechselte ich mein Handy und musste feststellen, dass es diese Software nicht mehr gibt. Ich versuche nun seit 2 Jahren dort jemanden zu erreichen, der mir helfen kann. Bisher ohne Erfolg. Für mich grenzt das schon an Betrug. Auf jeden Fall ist es eine Unverschämtheit!

Not sure why everyone is Blasting Horizon but most of the complaints seem like user error. Like ordering something that's on backorder and complaining when it takes for ever to arrive. My recent experience goes like this. One of the many RC vehicles that I have recently purchased lost a small part off the body the first time I took it out. I messaged Horizon to get a part number so I could order the parts I needed. I was having a hard time finding the part I needed using the part numbers provided in the manual. I was transferred a couple times and I even got a little upset and sent a sarcastic email. Either way at the end I did not get a part number, they just mailed me the parts for free. That's pretty darn good customer service if you ask me. They could have communicated a little better during the process, that's true...But all in all it's pretty fantastic that they did that. Thank you Horizon!!

Warning! Do not order from them I should have read the reviews on this company before I placed an order I would never have made an order with. Placed an order with them and they gave No phone call. No follow up email. No confirmation no order number no tracking number it's been almost a week since I ordered.The order is just sat in limbo. Called an emailed too many times to count still have not received any confirmation. WARNING WARNING! DO NOT ORDER FROM THESE GUYS THE CUSTOMER SERVICE IS NON-EXISTENT AND THE ORDER PROCESSING WILL ROB YOU OF YOUR ONE-DAY SHIPPING NO SENSE IN PAYING EXTRA SHIPPING WITH THESE GUYS BECAUSE THEY WILL NEVER SHIP IT OUT UNTIL THE LAST MINUTE! Was told I was going to get a call back from a supervisor on the 24rd 540-915-4449 Joseph never received!

I purchased RF 9.5 from a local hobby shop. It doesn't install with my virus checker on because the virus checker thinks it includes malware!! I get 2 clear virus warnings then it deletes the files! Apparently, these virus warnings are false positives. Really!! I mean everyone knows that virus checkers are riddled with false positives - don't they? The only way to complete the install is to disable virus checking then install the software. Unfortunately, when virus checking is re-enabled the files are deleted - back to square one!! Of course I could run my pc connected to the internet with no firewall and virus protection, in which case RF9.5 would run perfectly - until the pc was invaded by malware. Perhaps I could run a sweepstake on how long it would take and maybe that way I could recoup the money I have wasted on the junk Real Flight 9.5.

The worst customer service I have ever recieved, I was made to feel stupid and a liar. After owning many of the blade helicopters, decided to buy the mcpx BL2, arrived with board issues, contacted them many times with no real help, apparently I was binding incorrectly, they just wouldn't listen to the issue at all, even with a video showing th dissue, of it shooting to the side badly from out of the box. Sent it off to a stockist who confirmed it was a faulty board, Horizon still would not help, I have now sold it for half the price I paid and sold every single horizon item I owned and would never give them a single penny of mine again. You used to be such a great company, sort yourselves out.. "Horizon Hobby, where the customer is always wrong and you're not worth a 2nd of their time"

As far as I've been able to figure out the computer-based AS3X Programmer is just about as dysfunctional as any piece of software I've ever used. It makes the AR636 Receiver nearly impossible to program and use if any of the control surfaces require adjustment - which is typically at least one or two of them. To begin with you are required to have all surface control parameters in your transmitter set to zero, making you wholly dependent on the AS3X Programmer. The instructions on Page 6 of the "User Manual" (a generous title reference) say you can only program the AR636 with all servos disconnected. This means you can't make an adjustment in the computer program and see its effect on the surface being adjusted at the same time. If you try to connect a servo you the receiver will disconnect from the Programmer with an "over current" warning. Two separate Horizon Support people confirmed that you must first make a change in the Programmer while powering the receiver from your computer's USB cable, then disconnect the cable, connect the throttle lead and the servo you have just adjusted, plug in a battery to power the receiver and the servo to see what effect your programming change had. I have also never succeeded in getting the receiver to perform according to the Rates and DR & E set in the Programmer. My advice is steer clear of AS3X and go with one of the Lemon or Admiral receivers if you want autolevel (SAFE). They are much cheaper, infinitely easier to set up and include extensive user documentation.

so times have changed and it is not so easy anymore. it now takes an hour or hour and half to get a tech on the phone. i usually place the phone on mute and go about my business until i hear someone. once you get the tech they go out of their way every time to get your problem fixed. I even got equipment sent free of charge that wasn't expected or asked. because Horizon Hobby has great support I will only shop there. I've been using Horizon over a year now and absolutely recommend them to any hobbiest Mike

I wish I had read these reviews before ordering a Timber x Night Flyer from them. 2 days after order I got its shipped responce. A week later its still not showing anywere and they are not responding to phone calls, emailes or via their contact us page. Avoid at all costs. I am looking into cancelling via paypal and ordering something else. What a shame as the products are good.