Horizon HobbyReviews of horizonhobby.com

I purchased the wrong item by mistake on eBay and after three attempts to contact Horizon Hobby to cancel my order they shipped it out anyway. I finally got a reply four days later letting me know that "Unfortunately, we are not able to cancel this order. Due to our highly automated system, once an order is paid for we are not able to cancel, change address or stop the package from shipping." Let this be a warning to anyone out there to be extra careful about ordering anything from Horizon Hobby's eBay store, as they neither monitor nor respond to customer messages or inquiries, which is completely unacceptable.

I had a brand newDX6e transmitter that failed to wrok at all when trying to load airplanes on it. The screen went white and wouldn't function at all. I contacted Horizon and explained the problem and they sent me a shipping lable to the repair facility I received the radio back in about 8 days after they received it. It worked when it turned it on. Two weeks afer that I turned it back on and it wouldn,t function. I contacted them again and the wouldn't warrenty their work, so I sent it back with their instructions by FedX and they say they never received it but FedX shows it delivered 5 days after I shipped it. I contacted product support several times with no response. The last time I contacted them I got an e-mail that my radio has be repaired by an update mesage and I had to give them money to send it back. The message came to my E-mail with another persons name on the header. I got ahold of product service and the reply was it was my radio. I insisted it couldn't be my radio be cause my radio didn't work. They said it was mine so I gave them the money. When I received the radio I trunes it on and low and behold it had a different persons name under the registry. They got it back with a nasty note and said at the end that if they can't find my radio give me a new one. Even their customer service by phone said that sounded reasonable but at this point i still haven't heard anything back, even after ai sent another nastygram to porduct service. We have been going around for well ofer a month on this and good luck to me if THEY EVER RESPOND

They do not respond on a legal complaint...? Now I need to activate my legal support.... No funshopping at all!!! Horizon Hobby Europe (Germany)

After a series of quality control issues, slow customer support has finally driven me away from Horizon products. The two stars are for fast shipping. Horizon products have been hit or miss otherwise.

Like to rate this zero stars, i bought a car it lasted 5 minutes, the engine malfuntioned it is on (back order) so some how this is my problem. They do not and have not made it right been 2 months. Car should be replaced

The Spektrum transmitter (from Modelflight) worked fine for ten hours and then I lost a 4m glider. It dived, then inverted, disappeared in the pine forest. After that the range test failed badly on two other planes as well and on the recovered gear. On another Spectrum transmitter everything passed, worked flawlessly. Warranty was refused on the basis that the transmitter, they say, did pass their (Horizon Hobbies) tests. Nothing wrong with it they said. Upgrading to Spektrum was a very expensive mistake.

Every time I call this company for service there are long hold times and no body seems to know what is going on. They will flat-out ignore emails sent to their service department. They are also RUDE. They will sell you the product and disappear after the transaction like a ghost. Literally non-existent customer service. Stay away at ALL costs. Try AMainHobbies or MotionRc instead.

These guys are great. I’m not sure why my star is low