Horizon HobbyReviews of horizonhobby.com

Customer service at Horizon/Tower is responsive, however..... Tower needs to: DENOTE WHEN ITEMS ARE NOT IN STOCK. They also need to MAKE IT EASIER TO CANCEL AN ORDER ON THE WEBSITE. Tried to order three items in the past month and ALL of them showed in stock until I placed the order. Now I wait or try to cancel some.....

Ive been a loyal customer for many, many, years. They have quality products and if there was a problem they immediately addressed it and made sure to follow-up with me. Their customer service is excellent!

I've delt with Horizon Hobby for about 3 years now, and every single time, it's been great...some of the best customer service on the planet. Good quality products, good selection, and super fast delivery. They don't always have what I need, but for the most part, I'm not short anything.

Got free warranty replacement My son celebrated his birthday recently, and I gave him a Losi Mini LMT 1/18 as a gift. He drove the truck for about 30 minutes indoors before telling me that he noticed a burning odor. I checked the rig myself and the motor got strong burnt odor. I wrote an email to the CS, and they sent me a free repalcement. The warranty works. Thank you! LOSUS000132086, case 03121064 They also helped me with a brushless upgrade, thank you again.

Update: Was contacted today by a customer service rep and they made the order right with a different color in stock and is sending an extra battery. Chat is probably a difficult way to receive customer service from them so try to get a call back. Placed an order for a Kraton Mini with a promotional extra battery. Website showed and still shows in stock. No emails or communication for 6 days. Opened a ticket with no response. Reached out on chat and had to speak to 2 people til I was told it's on backorder. Website still shows in stock. Was told over chat the other colors are in stock. Also cannot get a date estimate when they can fulfill my backorder. Seems like they do not want to fulfill order for promotional extra battery! What's worse is I asked again for a call to try to change order. Got a sassy response that I already chatted with them yesterday. Emailed again. Was told they won't change my order and just cancel. Worst customer service ever.

Le pire service clientèle que j'ai jamais vu ! Aucune information pendant des semaines après l'envoi de la commande, impossible d'annuler la commande alors que les pièces ne sont pas disponibles, aucune réponse aux e-mails. Et puis soudain, la carte de paiement est débitée sans avertissement deux mois plus tard et la moitié de la commande est envoyée alors que j'ai trouvé les pièces ailleurs depuis longtemps.

Great Products and Service.

Awesome On time Great service Awesome quality Super Products