Horizon HobbyReviews of horizonhobby.com

I have been using Horizon Hobby since I became involved in flying radio control model aircraft in 2019. Since then, I have purchased over 20 planes, three transmitters, and numerous batteries other products from them without any regrets. My radio control flying club also exclusively uses their products to train student pilots due to the reasonable cost, reliability, and quality of products. Have there been manufacturer's defects with some products? Sure, however the customer service staff has ALWAYS been responsive and timely to my communications, and have always been fair and made-good on any issues. When Horizon Hobby began their Elite Club Membership, I was one of the first to purchase Elite membership as it was obvious that the benefits far exceeded the cost. As an Elite member, I receive free two-day shipping on all purchases, extra points on all purchases (which helps me to get reduced prices on future purchases), direct phone support with my Elite customer service representative, and other benefits. The direct phone support is especially valuable as it allows you to develop the same kind of business relationship you would have with a local hobby shop staff. Horizon Hobby's products, prices, and customer service has definitely advanced the hobby of flying radio control model airplanes, and I encourage you to use them for your purchases.

I've ordered over 15 planes from Horizon Hobby and all have arrived on time as promised. I had one warranty claim and the plane was replaced. I've sent radios and receivers in for repair. All done promptly and I was kept up to date as to when I would get them back. The receiver was toast and HH replaced it at no cost. I'm an elite club member and enjoy the points to reduce cost of future items. I also appreciate the free shipping as a veteran.

I like the fact that if I really need something, I have a dedicated agent to assist. Also enjoy the extra points and free shipping. I believe the Elite rewards program is worth the money for sure!

I have found products to be of good quality with only rarely any faults in kits or the models As an Elite member I like the free shipping on small items The delivery is usually sooner than advertised

I'm thrilled to share my outstanding experience with Horizon Hobby, a premier Radio Control Airplane Company! Their top-notch products and exceptional customer service have exceeded my expectations. As an Elite member, I've enjoyed exclusive benefits like priority customer support, extended warranties, and early access to new products. The team has consistently gone above and beyond to ensure my satisfaction. One remarkable experience that stands out was when I encountered an issue with my RC plane. The customer service representative, Mike, promptly responded to my query and went the extra mile to troubleshoot and resolve the problem. His expertise and friendly demeanor made the process seamless and stress-free.

Have been workin with HH for almost 20 years. I am also an Elite Member. Their customer service is tops and their products are very good. Have 12 planes and 4 helicopters. 3 Transmitters all Spektrum. Also always use Spektrum ESCs and Receivers when buying from other manufacturers. Highly recommend them.

I have never been dissapointed with Horizon. I order items and receive them as specified. I am an Elite club member and enjoy the perks and ability to contact a Horizon representative who knows what their products do and won't do. Often I get products in a day without having to drive 30+ miles to a hobby shop that often doesn't have what I am look king to buy.

Overall I am pretty happy with Horizon Hobby. I joined the Elite Member group and the exclusive discounts and free Fed Ex shipping they offer have been well worth it to me. Regarding customer service reps, I have overall had good responses and problems solved in a timely manner. Regarding their product lines, I have had a few issues with some E-Flite planes out of the box, such as bad servos and scarred foam wing surfaces. But their Aarma vehicles are top class and fantastic machines. And I also have a few Pro Boat model boats and they are top notch as well. And of course the Spektrum radio line is world class quality. I have been an RC modeler for 50 years and so I have seen it all.