Horizon HobbyReviews of horizonhobby.com

Planes on Sale With no Batteries in Stock. Horizon put a plane on sale when they knew they had no batteries for it. I received the plane in early May and was then told that the battery was back ordered and would be back in stock in June. June is mostly gone and still no battery. The website says "backordered" again. I purchased the battery I need from my local Hobby Town; they got a bunch of them in early June. I complained that they sold me a plane knowing the battery was not available. Apparently I hurt someone's feelings because now customer service never provides an answer. Wonder way to run a business. Must be why they have an "F" rating from the Better Business Bureau. I'll going back to dealing with my local hobby shop; good riddance to HorizonHobby.com sales!

So far everything that I have ordered has been on time, and speaking with Joseph on the phone, when I had a question, was a very pleasant experience, he answered all my questions, rate him very high

I just got into the RC scene 9 months ago and started with a blade 330S. Since then I’ve bought 10+ planes, 2 heli’s, 2 transmitters and a car. Throughout this time I encountered my shares of problems (mostly user error, few horizon’s fault) and their customer service is top tier. They have always help me out despite whose fault it was. Additionally, their products are actually priced well, especially when you consider the consistent high quality products, receiver/stabilization, and customer service. lastly, their membership has literally paid for itself multiple times. They have lost hundreds of dollars versus the Price, I paid for the membership. Will probably be a customer for life.

Horizon hobby is the best rc company I have ever bought from. They have the BEST rc airplanes. I will definetly buy from them anytime I need something.

It is rare to find a company that willingly provides help to its customers. When I reach out with a question or an issue, someone gets back to me within a day. Advice provided is always on target and enables me to resolve what ever issue I have. Thanks HH

I had a great experience with Horizon. I had an issue with my radio 'B' switch and a ratchet that needed to be adjusted. The Horizon team handled it super fast. Although some parts were not covered under warranty, the team honored the repair work as if it were still under warranty.

The Horizon Elite membership has really been worth it for me. I received Real Flight Evolution, discounts on products, extra purchase points, been able to receive assistance and get questions answered on their help line, and received surprise gift packages and magazines. I feel my Elite membership has been a great value to me, and I’ll renew my membership immediately when it ends.

This is my second year as an Elite member with Horizon Hobby. More than once my customer service rep, Nick, has gone above and beyond to help me out. His quick response and follow through is a big reason why Horizon Hobby's Elite membership is so beneficial. He is a great representative for Horizon Hobby. My experience also extends to Horizon Hobby's service and support staff. I had an issue with a Blade 330s helicopter and they quickly took it back and went through it for me.