Horizon HobbyReviews of horizonhobby.com

Got back in to the hobby after a couple decade hiatus, am in to just about anything R/C and if I'm not my sons and grandsons are. With that said, love E-flite planes so Horizon is the place. Had an issue with a plane early on, not that big of a deal, but HH sent another plane in it's place, didn't ask for that, they just did it in order to satisfy the customer. Just started my second year as Elite and for me has been very beneficial, maybe not for all depending on how much you spend, but has worked great for me. My rep when needed has been Johnny on the spot with any concerns and/or assistance I've needed. Can honestly say their cust svc overall is excellent. Those are my experiences and I'm not a bot or a shill, just an actual living breathing RC flyer, tanker, driver, and boater. Out.

I have been a customer of Horizon for over 10 years and they've always stood behind their products. When I have had an issue whether product or order related, their staff is always friendly and have taken care of my issues in a timely manner.

Horizon Hobby's website is all inclusive, easy to navigate and both the e-flite and other rc airplane offerings for every level of flyer are outstanding. Likewise, their customer service is there when you need them. I am an Eflite and Spectrum fan even though I also venture out with FMS, Arrow, Flex Innovation and others. Seem to always come back to Eflite.

Elite member customer service helped me to fix an IX12 radio that had a problem which required a complete wipe and reload of the android and airware software. My $600 radio is like new! THANK YOU SO MUCH

Do not order Realflight sim digital download from Horizon. They didn’t send mine to my email ( well over 24 hours wait) and now I’m out $106. Impossible to get a hold of them through customer service emails and IM. I tried to go through real flight website and impossible to get support from them also. They have reached the pinnacle of suck.

Horizon Hobby continues to delivery outstanding post sale support. Any issue I have is quickly addressed. HH is my go to for RC Planes and parts. Keep up the outstanding work HH team.

As an Elite member I am very satisfied with Horizon Hobbies. My team member Joseph is very helpful and always readily available. One comment I would make is that I would like to see the tracking better, many of us would prefer for other members of the family not to know we are buying ANOTHER plane. with proper tracking we can avoid these interactions.

Just had a charger that was out of warranty stop working. This was an expensive charger. Contacted Horizon customer service and then sent in the broken charger. Horizon sent me a brand new charger for free.