Horizon Hobby is listed under Hobbies.
Horizon Hobby (horizonhobby.com) has 523 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Sherrie L.
The Elite Membership is a great deal especially if you are a veteran. Veterans get a discount right away then with the discount coupons the membership pays for it self after a purchase of around $200. I hold off making major purchases until after renewing my membership. With 20 points per dollar spent 2000 points = $5 I save a lot on replacement parts. No more waiting on tech support.
Tughill R.
Well, I am an Elite Member now and have been for 4 years. This membership is worth the extra few dollars spent because it allows me special privileges and deals on products at an increased discount. Every company has room to improve including Horizon Hobby. However, this Club Membership only has one area I can see that needs to be Improved. That would be issuing tracking numbers by email as soon as a order ships. Let's face it most company's do this for online orders. Horizon Hobby use to be great about doing this until the system change. I understand Horizon Hobby wants customers to use their local Hobby Shops but being a elite club member has no points benefit by purchasing thru let's say Hobbytown for example. If this could happen then maybe I would drive the hour to purchase planes and parts from them. This elite club membership also gives me an Elite Loyalty Team member Joseph C who helps to resolve any issues and gives advice on upgrades or modifications. Joseph has been awesome and has been above and beyond helpful to my RC journey. Having the Elite Loyalty Team is the best benefit of the membership besides the increased points and special offers. Also to mention is the club membership packages sent every year. The swag package included a hat, sunglasses, backpack with water bottle an coffee mug and a Christmas tree Draco and a cool RC Christmas tree car.
PETE
I have been an RC hobbyist for some time and have had many experiences with ordering from on-line vendors. In the past it was a 50-50 proposition that my order would arrive in a timely manner and be correct. Horizon has undergone some recent changes, and in my opinion, for the better. Their offering of a diverse rc experience is great and their support has been a welcome positive change. I became a member of their elite membership and have totally been happy with Horizons attentive attitude. My orders arrive in two to three days. If I have a issue or concern I email or phone horizon and so far have received a quick and timely response. I continually get updates on new products. Overall I am happy to be dealing with a supportive and professional vendor such as Horizon.
The RC R.
Great elite membership. Perks throughout the year and dedicated service line.
Jim M.
Customer service is great. Wide variety of very nice products. Fast, free shipping.
Rick W.
I have been an elite customer for 4 years and the customer service I have received has been outstanding. Every issue I have brought to their attention has been dealt with promptly and professionally and when the issue was related to broken/damaged items received, they have sent replacement items within hours and with essentially they required no no explanation.
William H.
Their product selection, quality and customer support, especially for RC Elite Club members is exceptional!
Jay P.
They have a great selection of RC planes and helicopters, all are great quality and a great selection. Customer service is the absolute best in the industry.
