Horizon HobbyReviews of horizonhobby.com

Excellent service and stand behind their products! Not the cheapest, but fair prices, quick service, and impeccable support. Great for all your hobby needs.

I've read some other reviews and my experience has been nothing but positive with Horizon Hobby product service people. I communicated by email and both times they responded within 24 hours, and both times with quick remedies to my issues. Its a tough job dealing with customers, especially in service/product issues. Good work folks and thank you for your excellent service. Mike T

Horizon Hobby may not be easily reachable by phone but they do sincerely respond to email warranty requests. After I emailed them a video of my defective product, they mailed me replacement items immediately.

Customer service is nonexistent. If you get a person they transfer you somewhere else to be on hold forever. I bought a product from them that broke when I tried to assemble for my son. Tried to return the product or get any support and there is nobody. Would not recommend buying from this company. Prices are reasonable but will pay in spades if there is an issue with the product. They do not stand behind what they sell.

Horrible customer service impossible to talk with a real human being won't call you back on the phone will not accommodate older adults who struggle with computers

I have placed 2 orders with horizon hobby, and both times had issues. My first order showed up loose in a large box. The factory box my rc should have been in was gone. The car was just bouncing around in a big FedEx box. The Losi box was never received. My most recent order was broken into multiple shipments, and my card was double charged. I tried calling customer service, and the phone number they provide does not work. After an hour trying to connect with someone on there live chat I spent 10 minutes getting told the same thing over and over. They did correct the charges on my card, but made it as difficult as possible to get it done. I should have never placed a second order with this company after my first experience. Hopefully my recent order at least shows up in the right box.

The support team helped to identify the problem with my plane's receiver. After identify the reciver was bad the product support team sent me a new reciver.

Bob from customer service should be educated on how to speak to customers. Assumed he knew what the problem was and went on and on explaining it to me before I could even communicate the problem. When I asked if he was just speaking to me or was he going to listen the attitude started. Customer service individual must understand the problem before responding. I’m going to buy in store vs online now because the ordering system is so poor. Had to place 3 orders. Two shipped and I only wanted one, I’m now on the hook to pay for return. Update. No second email came. They clearly don’t want to make customer service bigger. Crazy experience