Horizon HobbyReviews of horizonhobby.com

Great customer service and benefits for rewards members

Horizon hobby customer service couldn't be more abysmal. I have a Arrma truck that is two weeks old with a faulty ESC. Horizon has let me know that it will be a month or more before they might see one shipped out. This is 100% unacceptable and not how customer service is done. Trying to get a hold of their customer service is also a futile nightmare. Run far from this company spend your money with a company that cares about their customers.

They take care of you and help walk a beginner through things..thank you..

The communication with the customer is terrible. They never told me that they could not complete the sale. They should improve this aspect.

J’ai passé la commande HHEU-200164334 le 08/11/2023, les pièces n’étant plus en stock et n’ayant plus de nouvelles de leur part jusqu’à présent, je pensais de ce fait que ma commande était logiquement annulée. Aujourd’hui le 12/07/2024 donc plus de 8 mois après, je m’aperçois avoir été débité de cette commande sur mon compte bancaire à mon insu ! Je souhaiterais me faire rembourser l’intégralité de ce que j’ai été prélevé surtout je n’ai jamais rien reçu !!!

Off all the vendors out there I have found Horizon Hobbies products to be off high quality and dependable.

On June 19th, I place an order for an RC plane controller, two batteries, and a charger. At the time, all was in stock. Over the next two weeks, I receive the batteries and the charger, despite the website telling me that the order is still processing. On Monday, July 1st, I send an email to customer support, asking for status. At the time of writing this review, July 4th, no acknowledgment of the email to support, despite the 72-hour rule defined on their site. Checking the order status today, all the items still say, awaiting shipping, but now the remote is out of stock, despite being in stock 72 hours ago and with the initial order. Now, I want to end this relationship and order the remote from someone more reliable, but I cannot cancel the remaining order.

Joe , Nick , and Michael have been the customer support reps for HH in a long time ! Because of these three , I will always be a customer .