Horizon HobbyReviews of horizonhobby.com

Got charged twice on an item I purchased. Called up customer service and they were very rude and unhelpful, I just better get my money back. Won’t be ordering from Horizon Hobby again.

Achat effectué au dépôt en Allemagne , commande arrivée 72 heures plus tard en France , ce qui est très bien , colis très bien conditionné et en bon état. Je recommande ce site fiable et sérieux et si problème vous avez toujours un contact par mail qui vous répond. Merci HorizonHobby.

I bought an rc from a local retailer and it had a defect in one of the gear boxes. I contacted horizon hobby through email and they sent me a new truck with no hassle, just a short video of problem. Very happy

Great product selection and good value. Orders are always shipped quickly and received in good condition. Great tecnical support staff.

I contacted Horizon Hobby support for an issue with an old AR6250 RC receiver. The support team contacted me quickly and were very helpful to determine the issue and provide resolution. It took several back-and-forth communications to correctly identify the issue. My receiver was VERY old, and therefore, I could not connect it via the Spektrum programming tool. The support team was very responsive on this issue, and any other time I contacted them for help.

For years I have enjoyed buying gear at horizon hobby. From the latest planes and helicopters to parts for my existing fleet. Their customer service had previously took good care of me. I only ask any company be reasonable and honor their promises. Recently I ordered a PNP Corsair from them for 263$ on 9/6/2024. I still have not received my item despite the listing saying 5 business days. The tracking says it’s still on the way but lost. I have asked for a refund and they said no. They continued to ignore my requests over the last week to escalate to a manager or refund my money. I then asked to cancel my other orders and they also refused. They have essentially stolen my money. I purchased a lot of items over the years and disappointed int the rudeness and disrespect from their customer service. Specifically Aleic G said this is common for e-commerce and they will continue to investigate but regardless would not return my money. I am pursuing all options, including legal action for the theft and also wanted to ensure the public is aware. I typically focus on positive reviews as you can see from my past reviews but theft is unacceptable. They refuse to cancel my orders and still do not have the products I purchased. BEWARE as they are no longer concerned with their customers. Buy drom another company or local as most hobby shops honor their sales.

Horizon stands behind their products, great service and awesome rc vehicles. 90% of my rc's are made and or supplied by Horizon Totally recommend their products

I did leave a one star review and was completely beside myself about customer service. Dexter from customer support reached back out to me and made everything right, going well above and beyond what I think anybody would do. So five stars all the way, this is a great company, you just have to stay respectful. Thanks Dexter!!!