Horizon HobbyReviews of horizonhobby.com

I am writing this review in response to a warranty replacement. In my personal experience I have always received great service from Horizon Hobby. I own a lot of their products so have have had to contact their support team quite a few times over the years. They have always been responsive and friendly and they have always taken care of my issue to my satisfaction. Horizon has many brands under their umbrella and they do business internationally. For a "hobby company" that has this much reach globally, I would say that they do a great job and have great support. When you compare this with the cost of most of their products I would say they offer a great value to the consumer. I have not had the same experience with Horizon's competition.

About 6 weeks ago, I ordered a couple RC cars from Losi.com. I didn't want to order them from Horizon, because they have such a bad reputation. But to my surprise, the order went through Horizon anyway. Losi will not reply to my emails. And Horizon doesn't recognize the Losi order number. I will never order anything from either place again. If I do buy any Losi products in the future, it will be through HobbyTown, or AMain.

My 9 year old son worked and saved his money so he could buy the Jeep Wrangler rc. When a kid saves that much money for something, you know they want it. The rc ended up not being what he expected, it was slow and doesn't turn to the right. Tried to do a return but since it was opened, they will not accept it.

We purchased the Recoil 2 18' Self-righting Brushless Deep-V RTR RC boat. We read all the directions together, watched YouTube videos, and as soon as we placed in the water - it flipped over and SUNK. We live in Florida so there is no way we are going in the lake to retrieve with alligators that we know live in there. I have spent upwards of 7 hours with customer service on chat, on hold, on phone, in email - and currently still on hold - AGAIN ... Their Customer Service team is absolutely awful and their products are awful for the prices you pay. The products are worth MAYBE 1/4 of what you are paying - so beware.. just go somewhere else. They suck. I will change this IF i am sent a new boat, an apology, and an additional credit for waiting so long on customer service. Otherwise, this stays to forewarn others to not go with Hobby Horizon.

Recently I purchased a new Viper 90mm edf Arf by mistake, since I had an extra motor and ESC I decided to keep it. The parts worked well, but the wiring in the plane was not right and caused problems. Horizon Hobby sent me a label for shipping and took the plane back to work on it. They were very busy, but did the work with new parts for the wiring etc. and checked it out. When they finished it was better than new and worked perfectly. This is not the first time Horizon Hobby has gone above and beyond to help me. This is a great company with great products and help when possible.

These guys get a lot of "stick" so here is a review to even the balance A big shout out for Jason in Product Support he is brilliant and his response times are excellent OK I'm a newbie to RC flying and my questions may be pretty basic but he has helped me a lot.

About six weeks ago from when I’ve posted this, I ordered a propeller for one of my planes (it snapped) and I needed the propeller in about a week after ordering, I thought it was fine because the website says it will take two days to ship to my country, but the website kept saying “awaiting shipment” after the week was up, they hadn’t even sent the propeller from the warehouse! Every day for the past six weeks I’ve opened the website to see the same thing “AWAITING SHIPMENT”. P.S Ive tried contacting customer service but they’re saying “there is is technical issue”

Two tech service calls were very beneficial in solving my airplane issue. However the wait for a tech was more than a hour each time. Fortunately I had tasks to work on while waiting . One call with a question was solved by the Chat Bot. Good answers but long wait !