Horizon HobbyReviews of horizonhobby.com

Horizon Hobby's Arrma RC vehicles are terrific. Besides the vehicles having good quality/durability, they don't use proprietary battery connectors on their RC vehicles, so you're not locked into only using their brand of batteries. Arrma also has great prices on their vehicles especially when compared to other vehicles made certain other popular brands. Their customer service has been top notch when getting parts replaced under warranty. They respond quickly and have been friendly and helpful every time. Would strongly recommend Horizon

While I disagree with the general policy, Customer service was responsive via email and made it right via credit. This shows integrity and is appreciated.

The esc failed on my new losi 10 minutes into its first use.. Called into technical support and spoke to jason, he was great.. He helped me out, got a replacement part coming and was just so friendly..

horizon hobby used to be good but now they have the worst customer support. i ordered a plane the timber 1.7 two weeks ago still have not got it. hobby king and motion rc are clear choices over horizon… im a very unsatisfied horizon customer…

Horrible customer services I've ever had. I just ordered an item it showed me $101 until i received there email stated your total is $168. So i wanted to cancel it right aways like 2 minutes passed by they tell me we cant cancel your order. "Im like what" i even called and told to cancel the order same answer we cant we are sorry. They are not sorry at all. Will never buy from this company ever again. Item is not even marked as shipped and i cant cancel it at all.

They shipped me a broken product and refused to take a return or fix it. They told me to call the vendor even though it was broken straight out of the package that I ordered from them. Possibly the worst customer support experience I’ve ever encountered and my son’s main Christmas present is a $300 useless pile of plastic. Can’t wait for this company to go bankrupt and based on my experience it won’t be long.

Commande d'un simu avion RC en septembre pour un anniversaire en novembre, aucune confirmation de cde ?? Je pensais que la ,cde n'était pas passée. En décembre mail m’annonçant la livraison, livraison quelques jours apprêt. N'ayant plus besoin du simu, j'utilise le contact pour demander le remboursement, droit de retrait. Pas de réponse, quelques jours apparait je réitère, pas de réponse. De plus surprise d'avoir des frais bancaire supplémentaire pour un règlement hors EU. Site à éviter.

Recently bought a DX6C transmitter, which is an excellent product. Easy to program with a clear instruction manual and allows me to insert up to ten cars. Before I had of course a lot of questions via E-mail and they were fast an clearly answered. In the past I bought from Horizon four E-flite RC planes and they are also of the same perfect quality with the same excellent service.