Horizon HobbyReviews of horizonhobby.com

Lately I've been very happy with the customer service at HH. I make my big purchases at the local Hobby shop. Came to customer support for an issue with a new Losi Mini LMT. One quick service request and boom they're sending out the defective part. I've had this great experience with every warranty claim. In my honest opinion some of the best warranty service I've experienced lately. Great people, great hobby, I'd say the value is great but like everything lower prices would be nice. Life is expensive, hobbies are more expensive and I'm grateful I can enjoy it all. Keep on keeping on!

Awesome company always quick to respond to my various emails, and extremely helpful with warranty’s/issues always releasing new products and exceeding my expectations over and over! Couldn’t recommend any higher

Horizon offers either live help or email help. Their products generally work without a problem but when an issue arises they are there to assist. I use Spektrum products and trust their technology with $2000 helicopters. Keep up the great work!

I filled my shopping cart and applied for the first-time order discount online. 3 days later the code had not arrived, no chat anccess over the weekend, no phone support on Monday. When I finally reached a human on chat and was able to complete the order, some items on sale when I selected them were no longer on sale. This a simple fairness issue they would not honor. Disappointing access and unfair treatment.

Customer support is awful I wish I could give them negative Stars. If any company ever deserves it this one does. I ordered the revolution 90fp and from the day it was delivered the flight board has issues. Every time I try to plug the battery in the white wire pushes out of the connector on the flight board. I tried calling the customer support phone line several times many times and no one would ever answer so I did the chat chat said someone would get back with me in 48 hours. I never got any response whatsoever. The customer support at this place has gotten worse over the years they used to be so good and now I'm not sure if I will ever order from them again

excellent customer service, fast shipping on products 10/10 recommend

The best customer service in the RC industry. Their products are the best as well and they do value their customers! I purchased many vehicles from them and will be coming back for years to come!

Ver Poor Customer Service! They were great 5 years ago. Now they are terrible! Unable to get correct part for my expensive plane. No on has a clue! Also bought a plane from a HH retailer at list price, the HH puts it on sale 2 days later for $50 off. HH says too bad so sad cause I bought it from a store not the web site. But the store now has it on sale! WTF?