Horizon HobbyReviews of horizonhobby.com

Putrid customer service. They love them some lyin'. Go through your local hobby store instead.

Can't get through to tech on phone. Tried chat. Not working. Message get back to you in 48hrs. My advice don't buy anything horizon hobby makes. For very very poor technical support. Finally got back to me. Simple fix not in instructions. Go figure.

Horizon Hobby is a joke!!!! You can't call them because it says they are having issues. Chat now is a bot. Absolutely terrible customer service. I have been waiting since at least November of 2024 for some Athearn parts to come back into stock. They just keep pushing the available by date back. It is now May. I doubt it but will keep my fingers crossed.

Horizon hobby/Tower hobbies is a dealer of Broadway limited import. I put a pre-order 5/24/2024, after waiting for almost a year they just canceled my order without any explanation. That is the first time I have experienced so bad a business can did. Will not buy anything from them.

Après une première commande sans problème. J'ai effectué une commande en Janvier sur Horizonhobby.fr Seulement l'adresse de livraison a été mal renseigné par Horizon Hobby seul la rue etait indiqué, pas de nom rien d'autre. La Poste a donc retourné le colis depuis le 28 Janvier. Nous sommes le 30 Mars, la poste m'a dit que le colis était retourné et Horizon Hobby me dit de voir avec la poste... J'ai payé pour des pièces et un service, je veux mon colis, j'espère qu'Horizon Hobby fera ce qu'il faut ! Je ne recommande pas de commander directement chez eux car ils ne sont pas professionnel !

Been trying to contact for tech support , two days later , can't call says they are experiencing problems , can't email it won't let me send it , vitual support does not let you talk to the tech it wants you to email . Dead ends !!

Absolutely terrible experience. I purchased an rc plane and transmitter from tower hobbies (which I now know is owned by horizon). I ended up cancelling that order after waiting 10 days and it didn’t ship then after waiting an hour for “Bob” with Horizon Hobby customer service to answer. This guy is in the wrong business. 2 days later I see a debit from my bank account from horizon hobby for the same order as if I purchased the same order from horizon hobby. What the heck is going on here!? I never placed the order again. I called Bob back and waited another hour on the phone and he said it wasn’t his problem and that I shouldn’t have ordered it twice. After coming unglued over the phone and him hanging up on me he called back with an RMA number. I just waited another hour for Horizon Hobby customer service to see why after 15 days of receiving my rma that I haven’t received the refund and guess who answered!? Yup! Friggin Bob! This guy loves to piss people off! He said that it may take 10 days to see a refund but, I should just wait until the department receiving the rma’s gets around to it. He offered to email the department then retracted that offer. I asked him to go ahead and send the email, then he replied that he would get in trouble for sending the email to check on the status. Bob will get in trouble for helping a customer Horizon Hobby!? Seriously!? I’m copy/pasting this review everywhere Horizon Hobby. Do better

I wouldnt even give them a 1 star. I ordered 2 gift cards on Thursday the website clearly says 15mins-24 hours for email delivery and here I am on Monday still getting a run around about why they haven't sent it..They claim the IT team has to fix the problem with this and I am not the only one who ordered gift cards and haven't received them someone ordered some the same day I did and they haven't got theirs either. SO PLEASE DONT BUY ANYTHING from them it's a lie and the customer service is horrendous they don't even know what to do or how to access the previous call I made to them and if u have to call customer service be prepared to wait on hold for at least 45 mins that's the minimum the company is worthless but they don't mind holding on to that money. Now I will call cooperate and tell them someone is not doing their job 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬