michelle Thompson N.
Got ripped off in trying to get a new size
I'm upset and disappointed at them. Like many on here I ordered a sweater for my husband for Christmas and we didn't get it till early January. The order literally sat in NJ for weeks -_-. When we got it we realized it is too small. I asked for a new size. They said the couldn't give a refund or a new shirt in a bigger size but would give me 30% off a new purchase. Because it was a gift I gave in and got a second one. I feel dumb that I didn't complain here (publicly) first because they are giving people a size up sweater for free. Ya'lls policy should be same across board no matter how you get the complaint.
Response from HooktabFeb 14, 2025
Please send us an email, we will check and resend a new size for free.




