HOOK 360°Reviews of hook360.com

We were so happy to receive our order of gaiters from Hook 360. The customer service is personable and easy to communicate with. Love the product! Great designs..breathable and lightweight! Happy to see the ECO friendly packaging and helping the Coral reefs is a win win!!! Go out there and get yours!!

Ordered April 15, 2020....haven’t received anything. Emailed them three time. First time they responded that they were running behind (I can understand that). I have emailed them two more times in the last week. No response. Never had this problem with all my orders to Alpha Defense or SA Co.

Stay away Order April 10th get emails saying behind. We send free one jus for your patience. And so far no free one or the ones I ordered. All see are excuses but no action. Also use covi19 excuse which everyone has to deal with. But other companies seem to be able to ship product. Customer service is not existing. No response to messages by email or voice mail. Poor company don’t order nothing.

Update: FINALLY the gaiters showed up. Honestly I wasn't even expecting them as HOOK360 had refunded my order. Really glad they did as the order was incorrect when it arrived. Two of the four gaiters weren't what I ordered. Placed an order for 4 neck gaiters on April 5th. Received two emails saying they were behind and that I would receive a free gift when the order went out. I was told they did not have enough product but they would ship one and the free gift. Package arrived and it was only one gaiter. May 2nd I received a tracking number and informed that the rest of the order was on its way. After a week it still showed that only the label was made. Attempts to speak to them through messenger failed to get a proper answer. Received another email that it was all USPS fault and that packages could get stuck in the system. I could understand that if they actually picked it up but so far its just the label. Now they have stopped responding to customers all together. Their Facebook page is being cleaned. No more ability to leave reviews. Not all comments are showing, and they only respond to customers that give them praise. I get small business needs some time when things get hectic, but you still have to communicate with customers. Their social media platforms were always being updated even when they were falling behind. Maybe take a break from that and get your product shipped. Finally, I have submitted a request for refund through Paypal but Hook360 wont reply to that request either. Save your money find someone who's actually shipping.

I placed an order on 4/16. The website said 12-15 days to ship. On 5/4/20 I received notification that my order had been shipped via USPS first class mail. I was provided a link to track shipping. When I click the link I’m advised that a label had been created and then...... nothing. Nothing has happened since 5/4. I reached out to Hook360 a couple of times asking if they could help provide update on status of my order. They responded and asked for my order number. I provided order number and now nothing. I get that these are trying times. I’m trying to be understanding and patient but I’ve purchased many other items from other companies and have received my shipment in a reasonable amount of time....oh, and yes, they were shipped via USPS too so it doesn’t seem acceptable to blame this all on the USPS. As a company, when a customer reaches out for assistance, the very least you can do is keep the customer updated. When I placed the order you were Johnny on the spot to respond to me, but now that the payment has cleared it’s virtually crickets from the company.....starting to look very suspicious to me

I would love to rate higher as I understand what is currently going on In the world and agree that contacting the company is almost impossible but I see that they are reviewing comments on here so I’ll try this. Ordered 8 gaiters 4/16 received an email that all orders before 4/18 were to be shipped 2 weeks ago. Received an email that one order was shipped but the shipping information for that order is still pending since 5/4. Nothing on the other order. A little more communication woud be appreciated if one gaiter is out of stock substitute it with another. Reviews about the product are good just wish I was able try for myself. Update: I did receive a call back. Person was very helpful and explained they were backlogged and working hard to get the orders out. I have received my first order and the second is scheduled for Monday delivery. I am very happy with the products. Thanks

Amazing products I absolutely love the fleece and regular Gaiters.. I hunt, fish and ride a Harley these are so versatile they are just perfect..I was so suprised how neat they were packaged.. also I love an American family business and do support them.. I was also impressed with the endeavors and environmental support your company is involved in.. 👋🤠👍🏻Whoo Hooo Go American!!

HORRIBLE!!!!!!. I ordered stuff a month ago and have not recieved anything except an email, saying they took my money. They won't reply to my emails either. RIDICULOUS.