HOOK 360°We ask everyone to bear with us during this current unprecedented state that has affected shipping and couriers. We are working hard to get all orders out.HOOK 360° provides quality outdoor apparel for both men and women. Our products include performance, casual, 360° Bandanas and more. Whether you are fishing, camping, kayaking, biking, snow boarding or enjoying the great outdoors be sure to HOOK the Adv...
HOOK 360° (hook360.com) has 509 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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509 approved reviews, newest moderated first
JoAnn
Ordered on 4/7. Just received my order today May 23rd and it is incorrect. Out of 5 neck gators that I ordered 1 is correct! Oh and the free gator that was mentioned in the email they sent bc shipping was taking so long that wasn’t in there either.
Response from HOOK 360°May 23, 2020
Hi JoAnn, We apologize for the hiccup, we stand by customer satisfaction and have already shipped out the corrections. Thank you -Team HOOK 360
Tuly S.
I have to say Hook 360 came through. It was a few weeks waiting, but they did good by me and I received my order. I guess I was a little impatient and I should have been more patient, considering the Covid 19 crisis and Hook 360 trying their best to fulfill all orders. Just be patient with them and you'll get your items too. The neck gaiters are of very good quality and i'm very happy with them..All in all, it was worth the wait! Thank you Brett for reaching out to me! Stay safe!.
Response from HOOK 360°May 23, 2020
Hi Tuly, Thank you for your patience and kindness. We are very happy to have you as part of our HOOK 360° family.
Dave S.
I placed my order 4/12, on 4/23 I received an email that they were waiting for product to show up but they sent me a free neck gaiter (never received and dont think they sent one). Received a third email that they received their product and my order would ship - Never shipped and never received an update. After sending them several emails and leaving voicemails I received an email that my order has shipped, but when I check it just says label was printed. I try to support small businesses but I feel this company keeps making excuses. I have order all the time off of the internet and every other company has not had problems shipping just Hook 360.I doubt I see a tracking update for several weeks and in return just get a scripted response.
Response from HOOK 360°May 23, 2020
Hi Dave, We apologize for the delay in response, our rep updated us showing that your order has left the USPS sorting station in transit to you. Have a great holiday weekend and be safe. -Team HOOK 360
Jay C.
What a waste of time. Ordered April 14th. I've sent several Facebook messages and have received no response. It's now been about 5 weeks and I've got no gaiters and no updates. I'd say my patience has worn thin at this point. Buyer beware. I ordered in stock items from their website for myself and my son.
S T.
I ordered 4 items and have not received any information for shipping but yet I was charged for them. I placed my order on May 3, there is no phone number to call and they do not respond to emails. I am willing to wait but would like an update on the process of ,y order.
Gregory R.
I ordered from this company on April 28th and still have not received my items or any word back from several attempts to contact this company. I have utilized their texting feature as well as through Facebook Messenger. Horrible...
Tiffany B.
I have had the same problem as others. I placed an order on April 18 and was charged immediately. I was told they shipped on May 6, but as of today May 22, they are still awaiting pick up by the post office! Cannot contact anyone !
Response from HOOK 360°May 22, 2020
HI Tiffany, Due to the increased volume of orders and our team packing/shipping I apologize if we missed your call. What is a good email or phone number to reach you at? Thank you Team HOOK 360
Tiffany K.
Honestly I want to leave a good review...but I ordered on 4-16...and have had one called from customer service returned...but still havent seen my order. The shipping label shows still in Florida not picked up by USPS...and have been unable to reach any one through email, call or messenger for days. At this point, I just want a refund.
Response from HOOK 360°May 22, 2020
Hi Tiffany, We apologize for the delayed response, our team has been packing/shipping none stop. What is a good number to reach you. We also checked with our rep and see that your package is in a sorting facility and will be out to you soon. Thank you -Team HOOK 360