HoneyBookReviews of honeybook.com

The interface is good and aesthetically pleasing. Onboarding wasn't helpful at all and navigating how to create my own smart files has been all trial and error.

Honeybook is so easy to use and learn because it’s a minimal platform that tackles major processes. With honeybook you are the admin team AND if you have a team, co-op works like a breeze with the assign teammate functions. Organization and adaptability is the key to everything in the service.

HB helps me keep all our wedding events in order, all our communication documented, and contracts electronically signed. The Miller Gardens would not be able to electronically manage as many clients, inquiries and service requests without HONEYBOOK.

Honeybook is super easy to use, great (and fast) customer service for me as the user. I love that everything is super organized and customizable to my type of business.

Easy to use and very thorough.

I recently added Honeybook invoicing to my account. After one payment, they told me they needed to do a fraud review before releasing more funds. I supplied the information on March 8, 2023 and was told it would take 5-7 business days before they could release the funds. It's now March 28, 2023 and my money hasn't been released. I've sent email after email, tried connecting with them on their chat and called them. The emails go unanswered, no one responds to the chat and when you get into their phone queue, they hang up on you. My advice, don't trust this company with your payments!

The onboarding was fairly smooth but the invoicing process has been frustrating and not transparent. The invoice was marked "paid" by my client 10 days ago, but no money has been received in my bank account despite the fact that the funds have left my client's bank. This should not take this long for a bank transfer, and the estimated date to deposit keeps changing on my Honeybook interface... To make it worse, it's been 24 hours, and still, no ability to talk to a live person at the company about the issue.

When I started with Honeybook I had only a few clients 1-1 support and Honeybook was quick and easy to use. As I have grown, and added many clients and services, I've worked tirelessly to get the platform to fit the needs of my growing business. When they added Smartfiles, I was very hopeful. I have a beautiful brochure and invoice combo. But, I can't share it with a bulk email. It makes sense to use Honeybook for a handful of clients. It is not good for large groups of clients. I don't even know why they allow an upload of hundreds of contacts.