HoneyBookReviews of honeybook.com

over the years the software has legitimately handled less and less of what we needed it for. At first it was a good fit, but we have finally moved on to something else, after they removed features we were using, told us about them being removed after the fact, and refused to refund any of our cost even though they no longer offered the services we were paying for. "I don't know if you saw we changed our mind and didn't depreciate those features after all" (after we had moved everything to a new service) - "we can't refund anything but I'm excited to offer you a free month" (of the system that no longer fits your needs, and would require us to move everything back into to use. )

Consistent bugs, no proper communication for enhancements, desktop and mobile app has gaps, if you report a bug it’s delayed. We will be looking around for a much more reliable software

Client payment system is faulty

When I first started using Honeybook it was descent. I'm not sure what has happened to the product and the company but it has been nothing short of a nightmare, I wish I never partnered with them and chose an alternative CRM. I have major problems on a daily or weekly basis and few issues are resolved. Unfortunately, most of the issues affect the client experience and make me and my company look unprofessional and I've literally been able to track lost revenue/clients directly related to the malfunctioning tech of Honeybook. To make matters worse, you're always speaking to a bot until you get through to a human. Then you have to reexplain everything and then they tell you to do a, b, d, and get back to them. So they give you a bunch of homework/troubleshooting to do, they ask you to basically recreate the issue and screen record the whole process. It is so time consuming and annoying. That is not how things should work. I am the client, I told the company the issue, they should resolve it. They immediately send the ball back to your side of the court and now you're spending more time and energy trying to fix the problem that their tech created and that you're paying for. Then they have the nerve to raise the price unannounced. Same tech, same problems, more expensive. I recommended a few people to honeybook and they're hitting me up with problems and questions and I feel so bad because at the time my experiences with honeybook were for the most part positive. Now I just warn everyone to steer clear at all costs and recommend 17hats or literally anyone else. It's been on my to-do list to switch over to another CRM but I just haven't had the energy or time but with every new glitch, error, malfunction and then the price raise, I feel more motivated than ever to start the process. I can not emphasize enough how bad this platform is and the response you get. This tech should help me make money or at least stay organize and it has literally cost me money/clients. Horrific Platform, avoid at all costs.

Horrible. What happened to it. I use to be able to get a pdf sent to me of invoices now after paying I still can’t. Crap service

The app as a whole is not functional. It is slow and constantly forces me to use ai prompts.

We purchased an existing venue business on 7/1/26 and we have yet to be able to use Honeybook to create invoices and get paid. The assistance we have received seems to be automated. I did a webinar since I am new to the platform and was able to Zoom with an actual team member who assured it would be taken care of. You would think if you are trying to encourage a new member to use the program you would offer assistance at least via phone.

Honeybook is a buggy, sticky program, with a lot of downsides for Canadian customers, high fees (both the subscription and credit card fees, and you aren't able to opt of of accepting credit cards). Lots of weird AI implemented as well that no one asked for. The app is awful as well, I only use it on desktop. I can't wait to switch.