HoneyBookReviews of honeybook.com

Honeybook went from $200 to over $600. The software has so many quirks and is so slow. They do not value their clientele in the slightest and I will tell you their perks: they offer pretty text emails, pretty contact lead forms for your webpage, and that's it. As soon as you can find a company who offers legitimate client lead aesthetics, HoneyBook is done. Their robot/human "Victoria" or whatever else they name their humans are beyond measure in terms of BAD CUSTOMER SERVICE. Their Team that "develops" all their tools are morons who have never run businesses. They are private equity loading up on debt destined for failure. EDIT: Honeybook did reach out to me discuss my experience. I have been a customer with them for about 6 years. I'm still not happy about the leap in pricing for the exact same product that has not substantially changed since I began using it all those years ago. They have an email auto generating reply feature that automatically defaults to agreeing to everything the sender requested and wanted. But mostly I remain upset that my "Unlimited Annual" was in no way grandfathered into the payment or plan I originally signed up for in 2021. They implemented tiers and jacked up the price for the same product.

Interface is fine but does not operate as a sales tool for following up on inquiries and projects. Not a great way to track communication unless you send an email that’s tracked. Absolutely no good reporting options. Crazy you can’t pull a report on outstanding balances.

my clients get frustrated with emailing me through honeybook, they cant keep track on their end the full convo we have: from my perspective i like how i see everything but i think it would be better if they can also see all the emails they have sent like normal, google mail etc

Prices keep increasing to raise capital for future changes revolving around AI. Used to pay $35 month now it’s $129. I had to cut back to the simpler plan as I am looking at other crm. HB is definitely geared to photography it would be nice if it were adapted to others like DJs or rentals. I also don’t like how changes just happened. I had a several list of items and proposal and they randomly went into legacy, and I have to re-create some of them

The app is starting to get glitches and it doesn’t work properly. Not a fan anymore.

overall good, should be a much smoother experience if you use contractors/subcontractors. Great for a single op/one service person -

customer service is not available right away to help. There also no option to add to upsell the clients after booking.

I liked Honeybook more in the first two years I worked with them than the subsequent two. Recently their prices have been raised significantly, and their redesign and "smart files" are anything but smart, making tasks that were previously a cinch quite frustrating and time consuming.