HoneyBookReviews of honeybook.com

Update (01/11/23) A person from the Honeybook team directly reached out to me, and having her as my advocate helped me feel at ease. I decided to move all of my payments to Stripe instead of using Honeybook for payment processing and sending invoices and that made a world of difference. I have stayed with Honeybook as a customer since then, and everything else has been running so much more smoothly now that I have made the decision to have my payments processed elsewhere. Of course, I would love to have Honeybook be everything for my business - but with all it has to offer, I still find the value incredible. Updating my rating from two stars to four now! - (5/25/2022) Honeybook was a dream come true at first. Having an "all in one" place for contracts, payment, scheduling, and project management was seriously such a relief as a one person small business. Now I write this review not to discredit the good, because when it works it works so well. But when you have issues? It's a nightmare. The Support Team, while well meaning, take hours to respond and I would not mind that IF I left those conversations with a solution in hand. I have had two autopay payments fall through the cracks and have had to email my clients back and forth for two weeks because they can't seem to tell me what the issue is. They just respond saying "tell them to click pay" which I have done THREE times now over the last two weeks. Now, I have a frustrated client that is ready to leave my business which is $4,000 that I am losing because of this issue. Now, I have another issue where another client's autopay is skipping a month and I would not have noticed and have lost that money, too if the clients didn't mention it to me! This is unacceptable and I am sad to say I will be cancelling my membership with Honeybook. Additionally, the fact that collecting payments and setting up autopay is incredibly difficult with their smart files and I have to restart the whole file IF I were to re-send an invoice and have to have clients do the same thing again: sign the contracts and input their payment details AGAIN for the fourth time is making my life as a small business owner difficult. I have lost time, money, and energy with Honeybook which is the antithesis of what their product is supposed to do for me as a small business owner. I really do hope they improve. In theory, the product is amazing. When it works it works, like I said. When it doesn't? You're on your own, left with very little help, and zero solutions.

I'm not easy to please technologically, but wow, do they make me happy. Really! I feel nothing but gratitude using their web app. Stunning UI & UX, probably the best in their industry. Phenomenal logic on their layout and functionality. Overall I'm just super duper pleased. Yes, they have a long easy to go and many improvements to make, but that doesn't take away from bottom-line beauty of today. And today, they save me so much time with their templates and automation. Honeybook makes me enjoy managing clients and projects. Really next level. Okay, I'll stop now. Lol. For real though, I'm that happy!

So far I love Honeybook. It's got an excellent workflow system in place and helps you out a ton. It keeps you super organized, on top of all of your projects, and really helps you create contracts, invoices, questionnaires, testemonial requests, you name it! Ok now what it lacks-the reason I give them 3 stars, is their payment system. They charge you a 3% FEE on every payment given by your clients. Now, I'm a wedding photographer. You do the math, but taking 3% of a $2500 wedding photography charge-is a good chunk of change. One that I'm not ever allowing my clients to use again. So until they change that, and either drop the fee to 1% like every other payment platform out there (Paypal, Venmo), or integrate those other payment transfer companies onto their app and website-it'll be a 3 star rating for me. My recommendation for anyone wanting to invest in Honeybook-DO IT! It's a great company, but just tell your clients to only pay you cash, or through venmo and paypal. Don't make the same mistake as me and lose almost $100 on a deposit for a wedding because I was unaware of their ridiculous fee.

hneybook is the best for me anytime any day

Honeybook is amazing! It works beautifully 'out of the gate', but my favorite thing about this client management software is how quickly suggestions and requests for change are responded to and how seamlessly new features are incorporated into the software. Although, I am still waiting for a more efficient way to organize client contacts vs vendor contacts (Hint) Thank you so much! Honeybook really is a class above the rest.

HoneyBook is excellent. My clients love how easy it is to view contracts, sign and pay! I love that everything is all there for me as well. No more sending multiple pdf files for me. HoneyBook has made having a small business less of a hassle.

HoneyBook has literally changed my business life. I love the branding and simplicity of the invoicing and brochures. Thank you HoneyBook for becoming a virtual place to handle important task! You rock!!!!

Absolutely love the tools and templates of Honeybook. It allows my business to look professional and I can work faster.