Kimberly M.
I always look so professional
I love how professional all my communications look and how well things integrate with my brand and website.

HoneyBook is a clientflow management platform built for independent service businesses, including photographers, venues, virtual assistants, wedding planners, and creative freelancers. It brings together every stage of the client journey in one place, from the first inquiry to the final payment, so business owners can spend less time on admin and more time doing the work they love.Unlike juggling multiple tools for contracts, invoices, scheduling, and communication, HoneyBook consolidates everything into one streamlined platform. It includes AI-powered automation and deep customization so the platform works the way each business does.With HoneyBook, businesses can:Capture leads with branded forms, online scheduling, and automated follow-upsGet paid faster with online invoices, e-signature contracts, and customizable proposalsManage every client with a visual pipeline, CRM, branded client portal, and automated workflowsHoneyBook integrates with over 40 tools including Squarespace, Google Ads, Mailchimp, Zoom, and QuickBooks, and is available on web and mobile.Over 100,000 independent businesses trust HoneyBook to run their operations. A 30-day free trial is available with no credit card required.
HoneyBook (honeybook.com) has 741 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Sales & Marketing · Walnut, California
Excellent

Sales & Marketing · Cardiff By The Sea, California
Excellent

Sales & Marketing · Laguna Beach, California
Excellent

Sales & Marketing · San Diego, California
Excellent
741 approved reviews, newest moderated first
Kimberly M.
I love how professional all my communications look and how well things integrate with my brand and website.
Sara
I used to love and rave about Honeybook. Now its become too expensive and time consuming with the limitations. For example you cant remove/edit items from item bank for building invoices so have to make sure every single line items is correct before sending (NOT TIME SAVING AT ALL) and if you make an edit now there are even more versions being created. This is still a problem despite saying its a feature that is coming for years. New builder for proposals is awful and clunky feels very limiting. Really don't like the new branding either but that has nothing to do with the functionality.
Response from HoneyBookMay 24, 2023
Hey Sara, Thanks so much for taking the time to share your feedback. We do our best to collect everyone's feedback and requests and prioritize what can be built and when. Great news, you can now edit that item bank and delete anything from it that you no longer want or need. Just keep in mind that this feature is only available in Smart Files. We built out our Smart Files feature to include more customization and flexibility to fit your desired clientflow and if you need help transitioning from our old Legacy Files to Smart Files while still keeping your same clientflow, our team is more than happy to help you achieve that. You can reach out to our Concierge Team via chat through your account. They are online weekdays (Monday - Friday): 4:00 AM - 8:00 PM PST, and weekends (Saturday & Sunday) 8:00 AM to 5:00 PM PST. In addition to live chat, you can also email them directly at [email protected] where they are typically quick to respond. We also invite you to our live Q+A session to have the chance to ask any questions about your account and process and have them answered by a product specialist via a screenshare. We hope this helps!
Angelitta
I am a service provider that has been using HoneyBook since I launched my business. HoneyBook has been key to the success of my business and has allowed me to scale and grow so quickly. What I love most about HoneyBook is that they listen to their customers and continue to improve their software.
Kate
Overall, I am looking for a new platform to switch to. I am only taking the time to write this review because I have been a honeybook user for many years (six I think!), and have recommended HB to a lot of friends and colleagues. But there are feature requests we have been asking for for years that have been completely ignored - in favor of creating things that people are not asking for (the failure of the "opportunities" feature comes to mind right away). I also was so excited to use smart files and thought they would save so much time, but those have been a disappointment as well and I had to immediately switch back to legacy files. There are also lots of things that are clunky or straight up do not work (like read receipts not working, or inquiry replies going to spam). Lastly, the way the HB team manages the HB users facebook group is an embarrassment. Either comments are completely stifled by not being posted at all, or if something negative/constructive is allowed through, HB is quick to switch off commenting. To me, it seems like HB is more concerned with attracting new users than keeping the ones they have.
Response from HoneyBookMay 24, 2023
Hi Kate, thank you so much for your feedback! We apologize that you have had a less-than-satisfactory experience with Smart Files and the development of new platform features. Our Development Team is dedicated to creating features that allow you to have a smooth Clientflow, so we appreciate hearing about your experience. We truly try to take in all feedback to continue to develop and build out our smart files feature! We have lots of resources to help with your Smart Files setup if you still need assistance! You can reach out to our Concierge Team via chat through your account. They are online weekdays (Monday - Friday): 4:00 AM - 8:00 PM PST, and weekends (Saturday & Sunday) 8:00 AM to 5:00 PM PST. In addition to live chat, you can also email them directly at [email protected] where they are typically quick to respond. We invite you to our live Q+A session to have the chance to ask any questions about your account and process and have them answered by a product specialist via a screenshare. We encourage you to continue to reach out directly to our concierge team when you experience any issues or have feedback so that we can continue to track that from you and all members to further improve our system. The community was created for a way to ask peer to peer questions about workarounds and methods on how others are using the product and to, overall, connect and grow together. We do our best to manage threads to keep them on point and positive, even if it's feedback on the product. Keep in mind that even our community features are getting worked on and improvements will continue to be rolled out with feedback received from you.
Vanessa
I have been using Honeybook for over three years now, and it has been my rock-solid partner throughout this journey. As a photographer and coach, managing clients and their needs can be a handful, but Honeybook has truly revolutionized my workflow. I can confidently say that I wouldn't choose any other platform at this point. From the very first inquiry to finalizing payments, contracts, onboarding, and even client reviews, Honeybook effortlessly handles it all. This all-in-one platform has become my go-to solution for managing both my photography and coaching clients. The level of organization it brings to my business is unparalleled, and having everything neatly organized in one place is an absolute game-changer!
Holly
Honeybook helps keep my business in order! I don't know where I would be without it. It helps me manage all things client related -- emails, invoices, questionnaires, contracts, scheduling, tasks, and lots more. I love having everything in one place and can refer back to important information whenever needed.
Jenna
Honeybook is a great one-stop solution for small business owners. It eliminates the need for multiple platforms and provides so much value for the price point.
Jo
Being able to track clients & send proposals & invoices. The smart files & the ability to make them more visual if appealing have been an amazing addition. Streamlining the process with the scheduler now being able to go in with the smart files has been a game changer The only thing I’d like to see, is ability to create an edit via mobile