HoneyBookReviews of honeybook.com

Response from HoneyBookMar 12, 2024

Payment processing times will vary depending on how your client paid and whether the payment was made via a smart file or a lead form. -Payments made with a credit card will usually take 2–3 business days -Payments made with a bank transfer (ACH) will usually take 7–8 business days -Payments made on a lead form will usually take 5–7 business days Business days are Monday-Friday, excluding bank holidays. Remember, though, that all times are approximate and may be subject to delay based on bank processes. And note that if a client makes a payment via ACH bank transfer, that payment will need to fully process (with the payment status moving from pending to paid in HoneyBook) before another payment can be made. Also note: HoneyBook has no control over payment processing nor processing time. This is dependent on your and your clients bank!

Response from HoneyBookMar 12, 2024

Hey there! We have a live chat function built into every account that allows you to chat with our support team 7 days a week when needed. Due to our member size, we would love to offer phone support to everyone but we don't have a team large enough to serve our entire member base via phone at this time. If an issue cannot be resolved via chat, our team can offer to hop on a call to assist if needed. Currently, if you choose to be a premium tier member, you do get a product specialist assigned to your account so that you have a go-to person on the customer success team here during your onboarding journey and onward. As for sent files, you can find all files sent/shared with a client in their project under the files tab. If you need help finding the project, you can always search for the clients name in the contacts area to view all projects that the are apart of. If a file no longer exists in the clients project, it means it has been deleted and will no longer be accessible by the client.