Honest PawsReviews of honestpaws.com

They’re awesome to work with for a return and the products are great! Thank you!

Customer service is garbage.

We used this product for traveling with our dog, let him sleep through the trip! When he was diagnosed with an aggressive and untreatable cancer we used it to keep him comfortable. I loaded up on healthy supply as he loved them. Sadly he passed rather quickly and when I notified the company, they were kind to refund the unopened product. How very considerate. The bags will be going to the local shelter today to help with the New Years eve noise. Thank you to the Honest Paws team.

We tried the CBD mobility chews for our 14 year old golden retriever mix who has weakness in her back legs due to arthritis. I gave them to her daily at the dosage recommended and they did not work at all for her. She also did not seem to enjoy eating the dry dog bone shaped “treats”. I have contacted the company several times to try to login to my account and each time they do not send me the password reset. I am trying to cancel my subscription as it is expensive for a product that does not work for us. I contacted the vet to start on an anti inflammatory and she has had much improvement with that instead.

We purchased the calming CBD oil hoping it would help our dog, Lilly, and the results are more than we ever could have hoped for. Lilly is a rescue and due to her traumatic past she has PTSD resulting in nightmares and a lot of fears. When we got her as a foster we were prepared for her to pass due to to injuries and the infection. We were preparing to make her as comfortable as possible and have her last days be filled with love and affection but she pulled through. I can happily say shes my first foster failure, we adopted her last year. Due to her life before we got her she would wake, shaking and terrified from nightmares and all we could do was try and comfort her. Anxiety medicine didnt work, a weighted blanket for dogs didnt work, happy ears didnt work. Nothing worked. We tried everything anyone suggested and then we found Honest Paws. The first night we gave it to her she only woke three times with nightmares instead of the seven times the night before. Almost six months later she will maybe have one a week now. Before Honest Paws she was terrified of the dark, noises, fast movements, and the stairs. Now shes less anxious and can even walk up and down the stairs by herself. She can sleep without lights on and she can go outside after dark. I cant thank Honest Paws enough, she's living her best life and a part of that healing is from the CBD oil. She isnt just living, shes thriving now and it's amazing to witness it. Thank you Honest Paws, you helped make Lilly's life better and nights easier.

While I am very happy with the product itself for my dog, I really wish we had the option to get non-child proof caps just like the pharmacy provides us. I find the caps on some of the bottles very difficult to get open. I wish I had an appropriate container to transfer the contents too, but I don’t and wouldn’t have to if we had the option to choose a non-child proof bottle. Please do better for us seniors and others who may have difficulty opening the bottles for whatever reason.

Our older dog was experiencing pain, and I was looking for something to help his joints. Knowing a little bit about hemp oil, I gave these guys a try. Are dear Duffy, was worse than I thought. His heart gave out and we had to put him down before it even arrived in a couple days. It’s sat on our counter for about a week. When I finally got around to it and messaged Honest Paws, it was late Saturday afternoon and I received a very nice message about returns instantly from their AI. Early Monday morning, I received a human response that was way beyond my expectations! They started out talking about the great loss we had with our dog, and they said do not worry about sending back the product. They suggested donating it to a friend who may need it, and they were sending a full refund! I am very impressed with how they handled this issue. In today’s world, we don’t get a lot of people who really care and their actions show that as a company they really do care!

Subscription and credit card security monthly fee was inadvertently added to transaction. Customer service cancelled entire transaction including product order immediately at my request however my credit card was charged on 11/27 and still has not been refunded. My attempts at resolution so far have been unsuccessful. I cannot reach a real person, only AI. This has been a horrible experience.