Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws reviews

2,736 approved reviews, newest moderated first

Jan S.
Nov 27, 2023
Will not order from Honest Paws again
Placed two orders in last 8 months, both items were shipped with FirstMile. After I got the email that product was shipped, both orders went off the radar. First order was never received and had to be replaced. Second order, I got an email saying Good news! Your package was delivered! - in Los Angeles, CA. I live in Illinois. Once again, order had to be replaced. Apparently after First Mile hands off the package to USPS or DHL, they (and Honest Paws) consider it delivered. After going back and forth with HP Customer Service, I was told that after the package is picked up by shipper 'it is out of our hands'. Nice. HP doesn't seem to care that there is issues with their shipper. I will not order from this place again.
Response from Honest PawsNov 28, 2023
Thank you again for sharing your experience with us, Jan. We apologize for the inconvenience. We understand how crucial it is to deliver orders on time, and we're continuously working to improve our shipping process and your feedback really helps. We appreciate your candor in addressing your concern with us. ~From Your Honest Paws Family 🙏🏻
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cheryl H.
Nov 27, 2023
Product has changed
Product has changed. The cbd calm bites my i used to purchase for my dogs has changed recipe. The company said the mold had changed...the mold is not what changed the color and texture of the product. It is more dry and brittle and is a lighter color. The taste must have changed as well as some of my six dogs no longer like them. Would love to know why it changed and why not admit the obvious!?!
Response from Honest PawsNov 28, 2023
Thank you for sharing your feedback. We sincerely apologize for any inconvenience. We value your input, and we would like to help you further on this. We sent you an email regarding your feedback, Cheryl. Please don't hesitate to respond. ~From Your Honest Paws Family🙏🏻
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Deanna
Nov 27, 2023
Omar was kind
Omar was kind, helpful, informative and took care of everything quickly! Thankfully I'm no longer confused about my orders or rewards or shipping. I can just focus on my happy dog!
Response from Honest PawsNov 28, 2023
Thank you for sharing your experience! We're pleased to hear that Omar provided kind and helpful assistance in resolving any confusion about your orders, rewards, and shipping. We're here for you, and it warms our hearts to know your focus can now be on your happy dog! Feel free to reach out if you have more questions or need assistance. Your satisfaction is our priority! ~From Your Honest Paws Family 💖🐾
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Sherrie
Nov 27, 2023
Excellent Customer Service & Product! I recently relocated out of state and…
I recently relocated out of state and didn’t get the chance to notify Honest Paws of the change in address in time for my monthly shipment. Once I saw it had been sent to my old address, I quickly reached out to them to see if I could get it rerouted to my new home. The person assisting me quickly reordered and updated my account with the new address. Knowing how much my 20 year old cat who used to get bad seizures benefits from this CBD oil, I was so happy and relieved when it arrived so quickly! Great customer service & product! Thank you 🙏🏽
Response from Honest PawsNov 28, 2023
Thank you for reaching out and sharing your experience! We're so glad we could help you with the address update swiftly, and we're even more thrilled to hear your 20-year-old cat is benefiting from our CBD oil. If you ever have more questions or need assistance, feel free to drop us a line. We're here for you and your pet! ~From Your Honest Paws Family 💖🐾
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Liubov S.
Nov 27, 2023
follow up and prompt delivery
follow up and prompt delivery
Response from Honest PawsNov 28, 2023
Thank you for sharing your feedback! We are here to ensure your experience stays top-notch. If you ever need anything else, feel free to reach out. ~From Your Honest Paws Family 💖🐾
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Teri M.
Nov 26, 2023
My delivery arrived quick!
My delivery arrived quick!! I love that the product is made in the state where I grew up.
Response from Honest PawsNov 28, 2023
Thank you so much for sharing your positive experience! We're glad you are satisfied with our delivery process and our product. If you ever need more, we're here for you! ~From Your Honest Paws Family 💖🐾
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Amber
Nov 26, 2023
These seem to calm my dogs down
These seem to calm my dogs down, but like other treats they may sleep for a bit but they do not last long. I don’t want them drugged or sleeping, just calmer. It makes their poop mushy but maybe they just need to get use to it.
Response from Honest PawsNov 28, 2023
Thanks for sharing your experience! It's great to hear that the treats help calm your dogs. If you find the effect wears off too soon, you can consider giving them another half if needed. We're here to help make sure it works just right for your pets, feel free to reach out anytime. ~From Your Honest Paws Family 💖🙏🏻
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Lisa M.
Nov 26, 2023
Poor quality control
I ordered 3 bags of Relief CBD Bites and there's something wrong with them. All the others that I've bought have had a smooth texture, but these are rough and chunky as if something went wrong in production. I'm going to contact the company on Monday for either a full refund or replacement, if they guarantee that they won't be like the ones that I received.
Response from Honest PawsNov 28, 2023
Thank you for your feedback, Lisa. We're truly sorry for any inconvenience you've experienced with your recent order of the Relief Bites. Our goal is to ensure you and your pet have the best experience. We've sent you an email to address your concern and assist you further. Please don't hesitate to respond. We're here to help! ~From Your Honest Paws Family 🙏🏻
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