Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws Reviews | Read Customer Reviews of honestpaws.com

Honest Paws reviews

2,736 approved reviews, newest moderated first

Holly B.
Feb 15, 2024
Price went WAY up after second month of…
Price went WAY up after second month of auto ship. I had no idea my price wasn’t going to remain the same when I locked in. I discontinued.
Response from Honest PawsFeb 16, 2024
Thank you for sharing your feedback, Holly. We're sorry for any confusion with the pricing for subscription. This is not the experience we would like for our customers to have.We'll reach out to you via email to address this and assist you further. Please don't hesitate to respond. We appreciate your kind understanding! ~From Your honest Paws Family 🙏🏻
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Alex M.
Feb 15, 2024
Friendly and quick customer service
Easy to set up subscription. Fast turnaround from customer service. Very polite and helpful. Would definitely recommend.
Response from Honest PawsMar 7, 2024
We're super happy to hear that you found our subscription setup easy and had a positive experience with our team! Thank you for the recommendation, and please know that we're always here to assist you whenever you need. If you have any further feedback or questions, feel free to reach out. We appreciate your support! ~From Your Honest Paws Family 💖🐾
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Andrea
Feb 14, 2024
Good quality product and quick shipping.
Good quality product and quick shipping.
Response from Honest PawsMar 1, 2024
We're happy to hear that you've been happy with our shipping process and the quality of our products for your pup! Thanks for choosing Honest Paws. If you ever need anything else, just let us know! -Genesis
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Barbara C.
Feb 14, 2024
DHL have not delivered me Any CBD
DHL have not delivered me Any CBD I am buying replacement from Amazon
Response from Honest PawsFeb 14, 2024
Thank you for sharing your feedback. We apologize for any inconvenience this has caused, Barbara. Please know that this is not the experience we would like our customers to have, but we certainly appreciate your patience. We have reached out to you via email, Barbara, to help you further. Please don't hesitate to respond. 🙏🏻 ~From Your Honest Paws Family 🐾
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Philip S.
Feb 13, 2024
Great company!
I have had only great experiences with honest paws. The last order I made got lost after shipped, they made it right by sending out another and providing a complimentary product. The customer service is fantastic. Would recommend!
Response from Honest PawsMar 7, 2024
We're truly sorry to hear about the trouble with your recent order, but we're glad we could make things right for you. Customer satisfaction is our top priority, and we're glad to know you had a positive experience with our team. Thank you for your kind words and recommendation! If you ever need anything else, just let us know. We're here to help. ~From Your Honest Paws Family 💖🐾
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Gabe
Feb 13, 2024
Excellent customer service
Excellent customer service from Genesis. My cat didn’t like your product, and Genesis promptly responded to my inquiry and issued a full refund. I appreciated how easy and pleasant it was to get customer service. While my very picky cat didn’t like the product and I won’t be buying from them again, I can attest to being able to get excellent customer service from them.
Response from Honest PawsMar 7, 2024
Thank you for sharing your experience with us. We're glad to hear that Genesis provided excellent customer service and promptly addressed your concerns. We're sorry that the product didn't meet your cat's preferences. We truly appreciate your acknowledgment of our customer service efforts. If you ever reconsider, we'd love the opportunity to win back your trust. If you have any further feedback or questions, feel free to reach out. ~From Your Honest Paws Family 💖🐾
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Betty D.
Feb 13, 2024
Omar finally extended 300 courtesy…
Omar finally extended 300 courtesy points which really should have been done on previous requests from me to fix.
Response from Honest PawsMar 7, 2024
Thanks for sharing your feedback with us. We're glad to hear that Omar was able to assist you with your points concern. We'll definitely take your comments on board regarding previous requests. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We're here to help! ~From Your Honest Paws Family 💖🐾
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Susan B.
Feb 13, 2024
I had many questions and Genesis was…
I had many questions and Genesis was wonderful to walk me through my questions and concerns. Great customer service. Thank you Genesis!
Response from Honest PawsMar 7, 2024
We're thrilled to hear that Genesis provided you with exceptional customer service. She's one of the best here on our team indeed. Thank you for taking the time to share your positive experience with us. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help! ~From Your Honest Paws Family 💖🐾
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