Honest PawsWe empower pets with holistic wellness solutions, collaborating with experts to develop evidence-based products. Transparency is key—we source ingredients meticulously and test rigorously for safety, earning trust globally. With compassion, we advocate for all animals, making a meaningful impact through education and philanthropy.
Honest Paws (honestpaws.com) has 2,736 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Mrs. KL R.
Omar reached out to me quickly and was very helpful in answering my questions. As usual, great customer service from a great brand. Thank you!
Response from Honest PawsApr 25, 2024
Thank you for your feedback! We're glad you're satisfied with our service. We're happy to hear that Omar was able to assist you promptly. If you have any more questions or need further assistance, don't hesitate to reach out. ~Genesis 🐾
Ari C.
Customer service is really quick to respond back. I asked if I could get my dog’s probiotic shipped at a later date and it was a simple process. Miriam was very sweet and polite when she explained their internal process. Highly recommend Honest Paws probiotics, wish I could have had the forethought to take before and after photos. My girl River has had a bout of really bad fungal infection. Vet said that probiotics may help as the antibiotics she took post surgery may have wiped out her own bacteria. Over the course of the year, her fur grew all back shiny, couldn’t even tell that was the same dog.
Response from Honest PawsMay 2, 2024
So happy to hear that our probiotics worked on River! Thank you for sharing your experience with us. We're happy to hear that Miriam was able to provide great customer service! If you need anything else, feel free to reach out! ~Gina 🐶
Joëlle D.
Genesis truly understood I was not giving BEEF vitamins to my Belgian Malinois who never had that experience so she cancelled my subscription which I made by error. Thank you so much.
Response from Honest PawsMay 2, 2024
Thank you for your feedback, Joelle! We're happy to hear that Genesis was able to provide great customer service! If you need anything else, just give us a shout. ~Gina 🐾
Frank S.
I needed help adding my points to my subscription order. Genesis got back to me quickly and sent a video explaining it. I have been using Honest Paws for years for my Mastiff who has arthritis. the relief cookies really help him to feel better and get around.
Response from Honest PawsMay 2, 2024
We're thrilled to hear that you had a great experience with our team! Thank you for choosing Honest Paws. If you ever need assistance, please feel free to reach out. We're always here to help! ~Gina 🐾
Mary S.
Great products. My dogs love the taste of the products. Their customer service is awesome and easy to deal with.
Response from Honest PawsMay 2, 2024
Thank you for choosing Honest Paws. If you ever need assistance, please feel free to reach out. We're always here to help! ~Gina 🐾
Caroline Y.
Omar was very helpful and resolved my problem very quickly. He is always polite and professional.
Response from Honest PawsApr 25, 2024
Thank you for your feedback, Caroline! We're happy to hear that Omar was able to resolve your issue quickly! Thanks for sharing your experience with us. If you need anything else, just give us a shout. ~Genesis 🐾
Peggy E.
Fast service! My dog likes the biscuits and they calm him down!
Response from Honest PawsApr 25, 2024
We're glad to hear you found our process fast, this is what we always aim for. Thanks for sharing your experience with us. If you need anything else, feel free to reach out! ~Genesis 🐾
Robyn R.
The Honest Paws site was easy to navigate, had the products I was looking for, and my order was shipped quickly and packaged well.
Response from Honest PawsMay 2, 2024
Thank you for choosing Honest Paws. We are happy to serve! ~Gina 🐾
