Update 12-23-25 - Easy ordering and good selections
Easy ordering and good selections of what I was looking for. Great customer service that was promptly in touch with me to confirm order and adjust and correct an incorrect discount code that I applied. So far, very satisfied. Looking forward to receiving the lighting items that I ordered soon. Items seemed of nice quality and style and the lighting seemed of better quality than other company offerings.
Update 12-23-25 - Finally received my order, shipping took a month, but well packed and received. Lighting well packed and in good shape and seems as represented. Wish simple instructions were included, at least for the chandelier, as there are several small parts that are unusual and not evident as to their usage. Still, overall satisfied.
Response from HomeyfadJun 12, 2026
Dear Joseph P,
Thank you for your detailed feedback and update!
We are glad your order arrived safely, well packed, and matches your expectations in quality and style. We also appreciate your comments on shipping time and instructions, and will share this with our team for improvement.
Thank you again for your support, and we are happy you are overall satisfied!
Best regards,
HomeyFad
MF
Marianne F.
Homeyfad is a top notch company
Homeyfad is a great company with a lot of integrity. I ordered some barstools from them and when they arrived it turned out they were the wrong height than advertised. Homeyfad reordered the barstools in the proper height and although it took a while for them to arrive from China, they did arrive and Homeyfad kept in constant contact with me. They were always courteous and professional. The barstools are great. But I can’t say enough about the company. It’s top notch.
Response from HomeyfadJun 12, 2026
Dear Marianne F,
Thank you so much for your thoughtful feedback!
We are truly sorry again for the initial height issue, but we are really glad we were able to resolve it for you and get the correct barstools delivered. It is also great to hear you are happy with the final product and our team’s communication throughout the process.
We sincerely appreciate your patience, trust, and kind words about our team!
Best regards,
HomeyFad
RB
Raquel B.
Updating previous review
We purchased a set of side chairs a week ago and thought we didn't receive a confirmation email. I posted yesterday a complaining message. Today, we stand corrected! Last night I found the order confirmation in the mail junk folder. Homeyfad replied promtly when we gave them that number. Thank you! I don't give the highest score here because when we tried to chat directly with Homeyfad, we are transferred to another service called JustAnswer.com that requires payment to get answers. What's up with that?
Response from HomeyfadNov 18, 2025
Dear Raquel Brewer,
Thank you very much for your order and for placing your trust in us, and thank you for taking the time to share your experience.
Our team has followed up with you through our official email to ensure everything is clear and properly addressed. Please note that our only official communication channel is our support email: [email protected].
We sincerely apologize for the confusion caused by the chat feature redirecting you to JustAnswer.com. This third-party platform is not affiliated with our customer support, and we are currently reviewing this issue to prevent it from happening again. It is always our goal to provide direct, reliable, and free assistance to our customers.
If you have any additional questions or need further help, please feel free to reach out. We’re here to support you and want your experience with us to remain smooth and positive.
Sincerely,
HomeyFad Team
TR
Teresa R.
The chairs are very vibrant and feel…
The chairs are very vibrant and feel nice. The only thing that would make it better if they could arrive sooner than 30 days
Response from HomeyfadJun 12, 2026
Dear Teresa Rineer,
Thank you so much for your feedback!
We are really glad to hear you like the chairs and that you are happy with the color and feel. We also appreciate your honest note about the delivery time. We understand that waiting can be frustrating, and we will continue working to improve shipping speed wherever possible.
Thank you again for your support!
Best regards,
HomeyFad
CB
Catherine B.
Horrible Experience - A Scam
Bookcase that I received was not what I ordered. It was cheap laminated wood, not actual wood as described online. No assembly instructions were provided either. Homeyfad is declining to issue me a refund. Furthermore, a scammer called pretending to be Homeyfad and was trying to scam me out of money in the form of a "return". Do not buy from this vendor
Response from HomeyfadNov 12, 2025
Dear Catherine Botello,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and concern this situation has caused.
We have addressed your concerns through our email communications, where we provided you with detailed product specifications, assembly video instructions, and processed a partial refund for you.
Additionally, we take the issue of fraudulent activity very seriously. HomeyFad does not make unsolicited phone calls to customers. Any call claiming to represent us regarding returns or payments is fraudulent. Our only official channel of communication is through our support email: [email protected]. Please do not share any personal or payment information with unverified sources.
We truly value your business and are here to ensure your experience is resolved fairly and securely. If you have any further questions, please contact us directly at our official email.
Thank you for bringing this to our attention.
Sincerely,
HomeyFad Team
MM
Matthew M.
Buyer Beware!
I would urge everyone to stay away from this company. Their product descriptions on their website can be inaccurate, and when you receive the goods, and find out that you're not getting what was described, it is impossible to return the items. This is because they ship the goods directly from China and have no domestic return address. They advertise "free returns," but you have to pay for shipping to China. As it turns out, the shipping costs can be equal to, if not higher, than the price of the goods. They will not offer any help to pay for shipping even though they have misdescribed/mischaracterized the items on their website. Just an awful experience.
Update: As you can see from their response, they simply declare that the problem is me, not them (and they are the ultimate judges), and then fail to address the real problem that everyone should know: they make no accommodations for returns. They insist that you return the items to China, and this makes the cost of almost any return more than the price of the product. Any legitimate company doing business in the US would make it possible to return the items to a US address. As for the dispute in question, they claim that the image on the website matches the product. But since purchasing the product, they have taken down the link I purchased from and now list the same products on a different link (hence changing the images on the site). And even on the current website, they list the same chair as both "dark brown" and "red". The product is clearly brown (not "red" as described in my purchase order), and I provided photos to show that (they claim it's lighting, haha). But here again, even if there's a way in which I'm to blame, any respectable company would have a mechanism set up to help deal with situations where the buyer is confused or makes a mistake. There is no such mechanism. Thus, buyer beware!
Response from HomeyfadNov 10, 2025
Dear Matthew Meyer,
Thank you for reaching out and for sharing your feedback. We’re truly sorry to hear that you’re disappointed with your recent purchase and we completely understand your concern regarding the color difference.
We’ve carefully reviewed your order and the product listing. The item you received matches the photos shown on our website; however, we understand that color tones can appear slightly different in person due to lighting, screen display settings, and individual perception. In fact, the color shown in the images is consistent with the actual product.
Therefore, according to our return policy statement, for returns that are not due to product quality issues or appearance defects, we offer a partial refund (excluding the shipping cost), and the return shipping cost will be the responsibility of the customer. You can view our full return policy here: https://homeyfad.com/pages/30-day-return-policy.
We hope for your understanding. If you need any assistance, please feel free to contact us at [email protected] — we’ll be happy to help.
We also truly appreciate your kind suggestion about improving the product description on our website. Your feedback is very valuable, and we’ll carefully review it to make sure our listings are clearer for future customers. Thank you again for sharing your thoughts with us!
Sincerely,
HomeyFad Team
WM
Willy M.
Good communication but shipment took a…
Good communication but shipment took a while. Quality made product.
Response from HomeyfadNov 1, 2025
Dear Willy Ma,
Thank you for taking the time to leave a 4-star review and for your positive feedback on our product quality.
We truly appreciate you acknowledging our communication efforts. At the same time, we sincerely apologize for the longer-than-expected shipping time you experienced. We understand how important timely delivery is and are continuously working to improve our logistics processes.
It's wonderful to hear that you are satisfied with the quality of the product. Our team works hard to maintain high standards, and your comment is a great encouragement.
We value your business and hope to have the opportunity to serve you again in the future, with an even smoother experience.
Sincerely,
Homeyfad Team
SP
Shiv P.
Overall a positive experience
Overall a positive experience! We ended up having an issue with the product, despite this they were very communicative and accommodating. They helped us get a full refund and we are ready for our next order
Response from HomeyfadJun 12, 2026
Dear Shiv P,
Thank you for sharing your experience!
We are sorry to hear there was an issue with the product, but we are really glad our team was able to communicate clearly and resolve it for you with a full refund.
We truly appreciate your understanding and support, and we look forward to helping you with your next order!
Best regards,
HomeyFad
