customer
I had prompt and friendly response to…
I had prompt and friendly response to my requests without delays or attempts to refuse coverage
Response from Home Warranty Inc.May 20, 2026
Love to hear this! Thanks for sharing.
Home Warranty of the Midwest, Inc. was founded in 1999 by the owner of a successful appliance repair company. With 36 years of repair experience, he was determined to put together a plan that would cover items in the home more comprehensively, allow the use of local contractors, and pay contractors more quickly for completed work. Home Warranty serves as an additional product source to a wide range of businesses including real estate agencies, utility companies, property management, mortgage lending, home inspection, financial planning, residential construction, and independent insurance agencies. We are committed to utilizing trusted, local servicers who can ensure a timely response to customer needs. We pride ourselves on our LIVE call answering during core business hours with two call centers in the U.S. We also provide our customers with active, responsive District Sales Representatives who help agents and companies every step of the way.
Home Warranty Inc. (homewarrantyinc.com) has 694 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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694 approved reviews, newest moderated first
customer
I had prompt and friendly response to my requests without delays or attempts to refuse coverage
Response from Home Warranty Inc.May 20, 2026
Love to hear this! Thanks for sharing.
customer
Excellent service
Response from Home Warranty Inc.May 20, 2026
Love to hear this! Thanks for sharing.
Taitum V.
Apparently there's a cap on indoor plumbing costs and it's completely impossible to fit most plumbing costs within that cap. So I'm out a deductible plus almost another $800
Response from Home Warranty Inc.May 21, 2026
So sorry to hear you were less than satisfied. We do outline our coverage limits in the agreement and because we cover 22 items for as low as $625 per 14 months, we do have some caps and limitations. There are higher plan levels available should you wish to upgrade.
customer
Fast and efficient service throughout the claim.
Response from Home Warranty Inc.May 20, 2026
Love to hear this! Thanks for sharing.
Susan R.
First of all your technicians were very friendly, neat and respectful of our property. They did a great job installing our new water heater and explaining the heater.
Response from Home Warranty Inc.May 20, 2026
Love to hear this! Thanks for sharing.
customer
Very helpful customer service. Fast and friendly and reliable service.
Response from Home Warranty Inc.May 20, 2026
Love to hear this! Thanks for sharing.
customerGordon
cover what you're suppose to cover.Stop making excuses not to pay claims.
Response from Home Warranty Inc.May 21, 2026
We certainly regret that you were less than satisfied. Upon review, your item is did not have a model or serial number which would be necessary to order the correct replacement part. We did cash out your repair with the equivalent dollar amount for a comparable repair so you could apply that to a new refrigerator. We are fulfilling the terms of the agreement and in no way making excuses.
Jason G.
Customer service!!
Response from Home Warranty Inc.May 20, 2026
Thanks for giving a shout out to our customer service! They are great!