Home Warranty Inc.Reviews of homewarrantyinc.com

Response from Home Warranty Inc.Aug 27, 2026

Thank you for taking the time to share your experience! We're glad to hear that our team was able to respond quickly and help make a stressful situation a little easier. Providing prompt, professional service and keeping the process moving smoothly are important to us. We appreciate your trust in Home Warranty Inc. and thank you for choosing us!

Response from Home Warranty Inc.Aug 31, 2026

Thank you for your feedback. We understand your frustration and apologize for the delays experienced during the reimbursement process. We appreciate your comments regarding communication and claim submission requirements and will use them to help improve our service. Thank you for taking the time to share your experience.

Response from Home Warranty Inc.Aug 31, 2026

Thank you for your feedback. We understand your frustration regarding the reimbursement amount and claim timeline. After reviewing the completed repair, the reimbursement was adjusted to reflect the covered repair costs. Our records indicate that payment has now been issued. If you have any questions, please contact our Customer Experience team.

Response from Home Warranty Inc.Aug 26, 2026

Thank you for your kind review! We're pleased to hear that the process was easy from start to finish, from opening your claim to working with the technician and receiving timely updates and payment. We appreciate your trust in Home Warranty Inc. and thank you for choosing us!

Response from Home Warranty Inc.Aug 27, 2026

Thank you for sharing your concerns. We understand how frustrating it can be when coverage does not extend to a repair you expected to be covered. Our review found that the mini-split system was located in a detached structure on the property rather than the primary residence covered under the agreement. On August 26, 2026, a representative explained that detached structures require additional coverage, which was not included on the policy. Although we understand your disappointment, the claim determination was made in accordance with the coverage selected under the agreement. We appreciate your feedback and the opportunity to address your concerns.

Response from Home Warranty Inc.Aug 26, 2026

Thank you for sharing your experience! We're pleased that your claim was handled promptly and that your AC issue was diagnosed and resolved quickly. We appreciate your feedback and thank you for choosing Home Warranty Inc.

Response from Home Warranty Inc.Aug 28, 2026

Thank you for your feedback. We're glad we were able to complete your claim and provide reimbursement. While we're pleased the issue was resolved, we're sorry parts of the process were frustrating for you. We appreciate your comments regarding communication and claim requirements, as feedback like yours helps us continue improving the customer experience. Thank you for choosing Home Warranty and for taking the time to share your experience.

Response from Home Warranty Inc.Aug 26, 2026

Thank you for your wonderful review! We're glad our team provided a smooth experience and kept things moving toward a positive resolution. It means a lot to know we've helped restore your confidence in home warranty coverage. Thank you for choosing Home Warranty Inc.