Home Warranty Inc.Reviews of homewarrantyinc.com

Response from Home Warranty Inc.Sep 10, 2026

Thank you for sharing your experience. We understand how receiving different information about reimbursement can be frustrating. After reviewing the claim, part of the repair qualified for coverage, while another portion involved a non-covered item. We appreciate the opportunity to explain the difference and will continue working to provide clear communication throughout the claims process. Thank you for being an HWI customer.

Response from Home Warranty Inc.Sep 9, 2026

Thank you for the kind words and 5-star review! We're happy we could respond quickly and assist with your water heater claim. We appreciate your trust in HWI and look forward to continuing to serve you.

Response from Home Warranty Inc.Sep 9, 2026

Thank you for sharing your experience. We understand your disappointment and recognize that replacing a wall oven can be a significant expense. Because the required part was no longer available, a settlement was approved in accordance with the terms and coverage limits of the home warranty agreement. While we realize this was not the outcome you were hoping for, we appreciate the opportunity to assist with the cost of repair or replacement. Thank you for being an HWI customer and for taking the time to share your feedback.

Response from Home Warranty Inc.Sep 8, 2026

Thank you for your review! We're happy to hear the claims process went smoothly and that your claim was approved quickly. Your check has been issued and should arrive soon. Thank you for being an HWI customer. We appreciate the opportunity to serve you!

Response from Home Warranty Inc.Sep 4, 2026

We’re sorry the coverage did not meet your expectations. Based on the technician’s diagnosis, the failed component was associated with the refrigerator’s filtration and water-dispensing system, which is not covered under the Agreement. We understand how disappointing this was and appreciate the opportunity to clarify the claim decision. Sincerely, Home Warranty of the Midwest

Response from Home Warranty Inc.Sep 4, 2026

Thank you for your kind words! We're pleased to hear that the claim submission process was smooth, our representatives were helpful, and that your repair was approved and paid quickly. We appreciate your trust in Home Warranty of the Midwest and are happy we could assist.

Response from Home Warranty Inc.Sep 4, 2026

We're sorry for the confusion regarding your claim payment. The approved claim amount was paid toward the covered repair, while any amount exceeding the approved coverage remained the homeowner's responsibility. We understand how this process may have been misunderstood and apologize for the frustration. If you would like to discuss your claim further, please contact our Customer Care team. Sincerely, Home Warranty of the Midwest

Response from Home Warranty Inc.Sep 4, 2026

Thank you for your kind review! We're pleased to hear you found the process easy and received prompt service. We appreciate you taking the time to share your experience and thank you for choosing Home Warranty Inc.