i ordered a clock in may. within a few days customer service emailed me that it was out-of-stock with the manufacturer and wouldn't be available till september. i was given the choice of canceling the order are keeping it and receiving a 5% discount. i replied that i would wait if she was sure the item would actually be available then. within hours i received an email in return saying that the c.s. rep had personally phoned the manufacturer and been assured the clock would ship in september. the last week of august c.s. emailed me that the clock had shipped and gave me tracking info. it arrived yesterday.
it's not often that you find this kind of follow-up and concern from a company, and it was really great.
MR
Mark R.
Delivered the ordered Empire Industries stainless steel bathroom vanity at the agreed-upon price.
My wife and I were searching for a bathroom vanity/console upon which we could place an undermount sink attached to the stone countertop of our choosing. We first went to eVanity.com, but despaired over filling out the questionnaire for a matching vanity. Then we went to VanityMatch.com, but soon discovered that many of the vanities we looked at were already married to bathrooms. But when we saw the Empire Industries South Beach SB2522 at HomeLivingStyle, it was stainless steel love at first sight. We exchanged EMails at first with the Soth Beach model -- we didn't want to rush any purchase -- and then moved to text messaging, and finally, we took a chance and called! It was love at first sight. Or call. We talked and talked and talked! Who knew that you could fall in love with a bathroom vanity?
And then we made plans to bring the South Beach SB2522 to our bathroom in Brooklyn, NY, even though we knew it might be a difficult transition for such an independent and stylish vanity. But there was no problem at all. The SB2522 got along with our contractor, and we got four thumbs-up when we showed the vanity the stone-and-undermount-sink that would sit on top of it.
Now, some three months later, the Empire South Beach vanity we purchased from HomeLivingStyle is a full-fledged member of our family. And looks just as good as it did the first time we met. Look ... I've been around the block a few times, and this doesn't include the time I fell for a French Louis XIV pedestal model that was lovely, but whose plumbing demands drove me crazy, or as my therapist, Valéry Giscard Salledebain described it, "au bord du désespoir."
One of our neighbors gave us the best possible compliment when she told us that Victor Hugo wrote (in his autobiography), "Stupidity talks, but vanity acts." No truer words were ever spoken. Or written. Or conveyed in a testimonial.
TV
thomas V.
Excellent service, quality and value
In process of remodeling a bathroom,we decided to explore a manufactured vanity versus a custom built unit. Found a unit that looked good on line but supplier could not verify availability. Found Home Living Style also offered this unit. Their customer service person Michael took charge and investigated and informed me the unit was discontinued and not available at all. He then guided me to a different manufacturer that he recommended as better quality than the unavailablle unit. I found one I liked and Mike assured me he would contact the wharehouse and check availabilty. He followed through and due to the fact we were on a tight timetable suggested he place order immediately to reserve a place in line. This happened late in the evening outside of normal business hours. He was also willing to give me a slight discount to compensate for the iterative process. Mike then put me in contact with shipping department to ensure we coukd coordinate delivery as the job site is not normally occupied. All of this was seamless and proactively accomplished. The unit arrived on schedule and undamaged. The vanity exceeds my expectations for quality and beauty. I am very appreciative of Michael for his guidance, advice and follow-through service. I highly recommend this supplier.
Tom Valliere
Galveston, Texas
CL
Chuck L.
Great selection, Great quality and proven shipping success!
I was skeptical about ordering furniture of unknown quality and manufacturer. But after talking with the sales staff I was ready to take a chance because the vanities were exactly what we were looking for for our new home. Well they proved our trust. The vanities are unique, high quality and awesome! The vanities were packaged very safely and delivery was a breeze. I would recommend to anyone!
AS
Abe S.
Took a chance on a home living style
I was price comparing on amazon, overstock, and wayfair when I came accross home living style. I never heard of them before but they had a great price on the James Martin Bosco so I gave them a call. Someone (Michael or Mike I believe) picked up the phone. A real person! He reassured me on the company so I toook the plunge and spent over $1500 with them (I'm not rich, my wife just realllly wanted this). To my relife, I got a call 8 days later to schedule delivery for the next day. I got the Bosco and it was exactly what my wife was hoping for. Thanks home living style!
SB
sbeth03
Avoid ordering items that are on back order
First of all, I have to say the folks at Homelivingstyle has been friendly. I have not had any trouble reaching customer service, and I appreciate that very much. However, my bathroom vanity and medicine cabinet will not arrive in time for the scheduled remodel of my bathroom, and so here is my complaint and suggestion.
When I called in my order in May, I was told that the items were on back order. I gave the sales agent the date my builder was beginning his work. He assured me that the arrival date would fall during week of the remodel. At no time did he suggest that the items would be so late. In fact, now I have my doubts that they will arrive at all in the near future, especially after reading other reviews (which I wish I would have done before ordering. Live and learn).
Here's what I wish the sales agent would have said: "Unfortunately, we can't guarantee the arrival of your items in time for your remodel. May I help you find another vanity and medicine cabinet that are in stock and guaranteed to arrive on time?" This company has such a large variety of beautiful items that I'm sure I would have been satisfied with a different choice. However, this unexpected delay is incredibly inconvenient and frustrating. Thus, I would not recommend buying anything from this company unless it was guaranteed in stock. Thanks.
Response from Home Living StyleAug 20, 2013
This was the customer's reply, which you can see by clicking the "comment" icon on the left side:
"I wanted to add a quick update. Homelivingstyle graciously agreed to cancel my order. The customer service rep gave me his sincere apologies and offered me a discount on my next purchase. I recommend purchasing in-stock items from this company. It's only the back ordered items that I would avoid."