Home Cinema CenterReviews of homecinemacenter.com

As others have mentioned, it's probably a great company if everything goes great. If you need to reach the company for any reason don't expect a response. The one time I did reach someone on the phone I was told I needed to send an email to get an update on my order. I had emailed a couple days earlier with no response. When I asked to speak with a manager I was told that is not necessary and was hung up on. After several more emails I have yet to receive a response, but it does appear they canceled my order. It's funny if you read their "about company" it states they have friendly staff. We must have a different idea of friendly.

Horrible customer service. Probably ok company if everything goes perfect. Good value on furniture. Horrible customer service. Ordered $2200 living room set. Couch came damaged. Shipper and I both took pictures to document. Called HCC - they said there was nothing they could do - and was extremely rude while telling me. In the process of getting my credit card to reverse charges as everything was so well documented.

I received a whole set of home entertainment center. One piece has a big split gap in wood. One has two bad scratches. I emailed a couple times and and left message and no response at all.

company sent me my bar with multiple things broken. I followed all of the procedures on their website to do a return/get replacement parts. They ignored all my emails and phone calls. It was only once I put in a dispute with my CC company that I got a response. CC company says I am in the right BTW. Now "Donna" (who is actually just the same guy you get when you call - he is just pretending to be different people) is saying they are filing a police report and taking me to court in South Carolina. Donna or whoever runs this place ship you broken crap and then put out fake legal threats to intimidate you into keeping it. Their "return/damage policy" isn't real. DO NOT BUY FROM THEM. Oh, and a CC dispute really doesn't do much - the CC agrees with me and I will get my money back since "donna" doesn't respond to the disputes, but who knows - maybe ill be getting sued. This place should be shut down - what a scam.

I ordered a sofa set. It came in 2 weeks as indicated the lead time on the item. Shipping was as quick and professionally handled. I got phone calls and notifications from the shipping company updating the status of my shipping as it goes a long as well as the scheduling time of delivery. They were on time and very courteous. Anne at HomeCinemaCenter has been very supportive to me with my questions and updating status of my order. I got an excellent experience for this order. Will definitely come back!

BE WARNED this place has absolutely horrible service. I placed an order on the 6th, have not got any updates on it. It has shown up on my account as a pending charge, fallen off, then shown back up. Tried to call them on the 14th. Was told they couldn't do anything for me and I had to send an email would literally only say "you have to send an email per the websites instructions". Guess what genius the email confirmation I was going off of that this company sent me when I placed the order does NOT say that. So the email I sent was to cancel my order. Now I'm going to go around to every social media platform this company is attached to and repost this. See below their confirmation email, the only things removed is my address all email addresses and all phone number. Thank you for your order. Your order number is 49408, placed 06/06/2022 at 06:05PM. Bill To: (this has my name but the site asked that be removed) Ship To: (this has my name but the site asked that be removed) PayPal Express Upgrade Shipping Method: Free Shipping & Handling Order Details: Code Item Qty Price Grand Total CAT-647727-E Crowley Power Headrest Power Lay Flat Recliner in Espresso Chenille Fabric by Catnapper - 647727-E [Extended Warranty:1 Year Manufacturer Warranty] 1 $993.25 $993.25 Subtotal: $993.25 Tax: $0.00 Shipping Cost: $0.00 Grand Total: $993.25 ====================== HELPFUL LINKS ======================= - Find answers to many of your questions in our Help Section. - Check Order Status at any time. (Please note most orders take 3 business days to process.) ====================== CUSTOMER SERVICE ======================= Home Cinema Center Customer Service Email: Call Toll-Free: (5 days a week, 9:00 AM to 4:00 PM Eastern Time) ===================== PLEASE VISIT US AGAIN =================== Thank you for shopping with HomeCinemacenter.com! We value your business and hope to see you again soon at

I bought entertainment center from home cinema, arrived with yellow color, requested return or exchange, the company requested restocking fees and shipping fees close to 1500$. Think 1000 times before buying from Home Cinema center.

I placed an order on 1/1/22 that indicated would be shipped within 3-4 days. I created an account to view the status and the order remained in process for 10 days. The order completely disappeared from my account on the 11th. The problem starts with this company when you need to call customer service. You are not permitted to speak. The rudest man answers the phone and asks for your order number. He then says someone will call you in 48 hours with an update and then hangs up on you. I called back to cancel my order and the same person said to send an email and hung up on me again. The worst customer service experience I have ever had. Go and read the 1 star reviews on here. They have all had a similar experience. It appears the people that like them, never had to call them. Do yourself a favor and find what you are looking for elsewhere.