Home Cinema CenterReviews of homecinemacenter.com

I ordered a sofa that the the website stated usually ships in 2-3 days. When 1 week went by with the order status still listed as "pending", I called to inquire about whether it was back-ordered or when to expect shipment. The agent was rude to the extreme, stated that I should not expect it anytime soon and hung up. I assumed there must be a misunderstanding and called back. The same agent informed me he was handling 10,000 inquiries a day and that he would get back to me via email in 2-3 days, and again hung up. Needless to say, I requested to cancel my order via email, which they did, but didn't even have the professionalism to inform that it was cancelled.

This is a lying company on the website when I purchased the bedroom set said it would ship in 3 days. But after I paid it sent me a email 3 days later say 10-18 business days. So then I get a email saying it shipped this is the 8th business day it still hasn't shipped yet. So I call in too see what's going on the guy answering the phone is rude as hell im asking him a question he talking over me doesn't give me a chance to get a understanding of what is going on and said they will get back with me in 2 day's for an update and hangs up on me. Don't order nothing from this company the lie and rude as hell.

I've been reaching out to this company after finally finding a company that has a chest to my discontinued set. After purchase I reached out via social media, because for some odd reason they have a voice-mail that picks up. The next day it was shipped. It was scheduled on time for delivery on 1/3 upon arrival the guys hurried to leave because the box and chest was severely damaged. I have been trying to reach this company since the chest arrived. No one has reached out, so I contacted my card issuer and this morning I get a threatening email from them, so I tried calling again, and again nothing but voice-mail. So I have email Donna along with the pictures and still no reply or help.

I called Home Cinema Center to inquire about a Catalina 5 pc library wall with optional ladder. I was told it would be white glove delivery before I placed the order online. However, when I received my shipping info for this exact order, my order did not indicate white glove delivery anywhere. It showed standard. When I called Home Cinema Center about my order, I was then told I could add white glove for an additional fee. Every Parker House library wall on their website shows free white glove delivery. The unit I ordered showed white glove delivery. They have removed my unit from their website. They made a mistake with my order and shipped my unit with standard delivery and want me to pay extra for white glove service. They refuse to correct their mistake. I have sent several emails to them with little response. My emails have included examples from their website of the white glove service and of their policy. I have requested to speak to a manager. No one will call me. No one will forward my emails to management. Customer service has been nothing but rude and dismissive. When I called December 29, 2021, I asked to speak to a manager and the owner. The agent who answered the phone refused to let me speak to a manager or the owner no matter how many times I asked. He stated that if I canceled my order that I would receive no money back, that I would be sued, that his word was law, and then he hung up on me. I was going to order another library wall, but this company will never get my business again. I cannot believe the response I have been getting from them after I’ve spent almost $4,000. I don’t know how I can be refused the option to speak to management or the owner.

I regret not looking up this company before ordering online. After I placed order next day I called to confirm this rude guy answers tells me it takes up to 1 year for delivery so I ask him why does your website say 2-3 days delivery, I tell him to cancel order he tells me to email cancel request then hangs-up on me!!! I call back again several times phone keeps going to voice mail. I've left several messages no nobody returns my call. This is the worst customer service experience I've ever had I would suggest everyone beware of this home cinema center site

Waited 10 days after order placed with 0 contact. I called to get some info and the guy said it will take another 2 days to call me back to give me an update. What a joke.

This company is atrocious. I recently purchased an office set from them. There is ZERO communication throughout the process. The website boasts a 3-4 day delivery lead time. After a week of not hearing anything I attempted to contact the company. They did not respond to any emails, didn't answer their phone - I was consistently sent directly to voicemail no matter what time of day I called. Finally reached someone (by the way, only one person answered the phone every time - a company of one?), I was asked for my order number, was told the site would be updated within 48 hours and then hung up on. The order updated a few days later to say the product was on backorder for 4 months. Four months later, contacted them again to deal with the same issue of them not answering the phone or responding to voicemails and emails. Was ultimately asked for payment info and again hung up on. Needed to call again to ask for ETA of delivery - which was estimated at another 2 weeks. Finally product was delivered, but delivered both short and damaged. Their site said I needed to notify them of damage 48 hours in advance, however, order notes stated that I needed to note the damage on the carrier paperwork (how, since the pallet of product is just dropped off?). In any case, I followed both processes and now they won't offer a replacement and say that if I want a new one then I'll have to repurchase the set or pay to get it repaired. This company is AWFUL. If you place an order and don't need to have any communication with them whatsoever, then consider yourself lucky. That was not the case with me and I wouldn't recommend them to anyone.

I ordered a sectional from Home Cinema Center and did not receive any notification or status update on delivery I even called and received no response. I cancelled the order due to not receiving any emails or call in regards to order, my credit card company removed the charge and then today I receive a email from HCC that the sectional is out for delivery???. I called HCC thinking this was error the man lied stating he did not receive a cancellation for the order and he sent a email it was back order which is not true. This delivery needs to be cancelled, I will not be accepting the delivery and contacting my credit card for this company for their shady business practices.