Home Cinema CenterReviews of homecinemacenter.com

Wonderful product and great service! We will definitely use the Home Cinema Center again! Many thanks!

I would recommend purchasing your furniture somewhere else… I purchased a dining set over two months ago and one of the chairs was broken. Every time I call to get an update on my chair replacement the guy on the phone is incredibly RUDE and basically hangs up on you. I give their customer service a ZERO not worth it…BUY SOMEWHERE else

This company does not update you after your order and they refuse to speak to you when you call. The same Rude guy answers every phone call. Scam company.

My dining furniture is absolutely beautiful and is in perfect condition. Great customer service that communicated with me mostly once a week with updates on delivery. It did take 3 weeks but this is the times we live in. The delivery team was great and very kind. They knew what they were doing. I appreciate good products and good customer service. It is very hard to find these days! Thank you again HCC and your team!

I rarely leave negative reviews, but after nearly ONE YEAR of dealing with Home Cinema Center, I feel like other customers need to know about our experience before making a purchase. We purchased our furniture around September 2025. It did not ship until December, and we did not actually receive it until January 2026. Unfortunately, the months-long wait turned out to be only the beginning. When we discovered problems with the furniture, we asked Home Cinema Center to replace it. They refused to send us a new one and instead insisted on sending technicians to attempt repairs. We were incredibly patient throughout this process. We accommodated the technician visits, followed the process Home Cinema Center asked us to follow, and gave them repeated opportunities to make this right. Every single technician who inspected the furniture provided feedback to the seller that the item was damaged beyond repair. Yet Home Cinema Center still refused to replace it. Throughout all of this, we remained polite and tried to resolve the situation directly with the company. We didn’t immediately dispute the purchase with American Express or try to force a refund through our credit card company — something I genuinely wish we had done in hindsight. Instead, we continued calling and emailing Home Cinema Center because we believed they should have the opportunity to stand behind what they sold us. Getting a response was a struggle in itself. We would call and email and then wait, sometimes approximately TWO WEEKS, just to receive a response. Then the process would continue again. At a certain point, patience stops being reasonable when a company has been repeatedly told by the technicians inspecting its product that the item is beyond repair and still will not provide an appropriate resolution. After months of this, we finally requested a refund and removal of the furniture. When we still could not get the matter resolved, we went so far as to send Home Cinema Center formal correspondence via certified mail. They refused the certified mail. It was eventually returned to us this past week. So here we are, nearly a year after placing our order. We waited months for the furniture to arrive. We accommodated repeated technician visits. Every technician reported to the seller that the furniture was damaged beyond repair. Home Cinema Center refused to replace it. We repeatedly called and emailed, sometimes waiting weeks for responses. We tried to resolve this directly rather than disputing the charge with our credit card company. And after all of that, even the certified correspondence we sent trying to formally resolve the matter was refused and returned to us. We have been more than patient. We have spent an unbelievable amount of time and energy trying to resolve something that should never have taken this long. Products can arrive damaged. That alone isn’t why I’m leaving this review. I’m leaving this review because of how Home Cinema Center handled the problem after it happened. A company has an opportunity to show its level of customer service when something goes wrong. In our experience, Home Cinema Center failed at virtually every step. I genuinely wish I had seen a review describing an experience like ours before we made this purchase. We would have bought elsewhere — and I wish we had disputed the purchase with American Express while we had the opportunity. Based on our experience, I cannot recommend Home Cinema Center and would never purchase from them again.

I placed an order on August 14th, 2026. I received an email confirming my order and after that I didn’t hear back from anyone. I sent 5 emails and called a few times to get an update on my order, the last time the guy that answered the phone was extremely rude and hung up on me.

I ordered a beautiful Urn that was delivered in many broken pieces. I contacted the customer service dept. via e mail with photos asking for a return authorization. They did not provide a shipping label for the return so I called. The man that answered told me to contact another number for a return authorization as he was in sales and could never reach anyone. Had to handle the situation through my bank. Very time consuming... b uyer beware

Ordering from Home cinema center was a quick an easy. The living room set was delivered in a timely manner and it was exactly as pictured in the photos. I would definitely purchase from them again with my next room project.