Home Cinema CenterReviews of homecinemacenter.com

I thought that I ordered mu granddaughters bedroom set as individual pieces because I needed 2 night stands and didn't need a dresser mirror. Wjen my order came th we re was only 1 night stand and a dresser mirror. So they next day I text then and my response was " well thats what you ordered!" I responded and said I would have never purchased a mirror, I have no use for one. Her response was the same. I finally found a phone number for them and so I called. I explained my situation to the man on the other end of the phone and his response was even more shocking. He said she was right and they "Don't make mistakes!" I was so taken back with his response that I said " your tellong me your perfect? And he said yes! Than after going back and forth for a few mimutes, it finally came out that you can only order bedroom suites, not individually. At no time did either one ask me how to make it right? I own a business and this is not the way to treat your customers because negative feedback is like a terminal illness, it will eat you alive!

I was looking for a bedroom set and didn't have much luck with the local stores. Found what I wanted online and had it at my house in less than 2 weeks. Very happy with the store responsiveness and speed of delivery. Is

HCC did a great job answering all of my questions, communicating shipping info, and delivering a beautiful bedroom set to my new home. Great shopping experience and would do business with again.

Great delivery and knowledgeable assembly people!

Very impressed with the speed and efficiency of this company. I ordered a ornate living room set and it was delivered in less than 2 weeks across country. Arrived perfect and it's even more beautiful in person. We are anxious to order some matching pieces soon.

Bad customer service. I received TWO broken statues and the return process is HELL. They do NOT send for the packages. You will be responsible for shipping and it's not cheap! I am stuck with two broken statues and speaking with someone is impossible. You can only email and they will get back to you if you are lucky. Think twice. I feel like I got taken.

I placed an order for a loveseat. After 2 weeks of no communication, I called and spoke with an agent who said I needed to send an email to get a status on the order. I sent an email, but no response. I called again, and the same rep answered. He said I would hear back "soon". I asked when, "maybe next week". These folks have no idea what customer service is. I can't speak to the quality of the product as I've not received it. It's going on 3 weeks since I placed the order, and I'm going on vacation. So I need to have an idea of when I can anticipate the delivery.

So I purchased a Buffet and Hutch from Home Center Cinema yet to be delivered. After paying 3+ grand plus shipping and handling. What's crazy is that I called before purchasing to make sure the product was available. A man picked up and confirmed twice that they had it in stock. Fast forward one month later. I hear nothing about shipping or delivery. Then I call, a very rude man picked up the phone and was short with me and said I should send an email, I said I did and there was no reply. He then proceeded to say I should wait for them to reply. I mentioned but I'm on the phone with you now, he repeated what he said and was done with the call. I hear back days later only for them to ask me to pay an additional $487.45 for shipping. I emailed back that I already paid the shipping and handling that was paid in my order $179.99. Then they emailed me back that shipping charges to me is now $789.34!!! What's going on here, am I being scammed???