Home Cinema CenterReviews of homecinemacenter.com

Didn't even get to order my furniture. The guy on the phone was so rude I couldn't get my order through. HORRIBLE customer service. Buy elsewhere, You've been warned,

Never order from Home Cinema Center. I have been waiting a month and a half for an order and it keeps getting delayed and they are very rude on the phone and not helpful at all. The delivery service is even worse. Then when they dont deliver they want to charge a 20% restocking fee. Stay away from this company altogether.

I ordered a 4 piece reclining sectional very comfortable. Its way better then anything local and a very reasonable price. Product came in perfect condition and didnt have to wait to long for it did I mention I live in New Mexico.

How does 64% rate Home Cinema Center a "One" and their overall rating is 4.3????? Absolutely horrible experience. My order does not exist when I query their system. Talked to same idiot male that answers their 877 number.... he is useless. Tells everyone to send an email and then they do NOT answer them. I have no order showing per their system, yet they have a "Lock" on my creditbcard for $462 which was the amount of a coffee table I was trying to buy. No order acknowledgment, no order showing for me when I query their system. Table was $462 and when I clicked "place order" it charged me for the $462 and ZERO sales tax??!! They are a total mess. I ordered a table for same price from another and all seems fine. To date, I still do not know if some day out of nowhere a second table will show up from this total SCAM furniture mart that can not even afford to hire a real person who can answer real questions.... Just "send an email" that they will ignore and not answer.

Customer service was outstanding with handling by order. I had a change of address that I accidentally tally entered. I called HCC up after my order shipped and they rerouted for me without any issue. Our entertainment center arrived quickly and in perfect condition. Stress free when. Dealing with people who care and take steps to remedy immediately. Thank you so much!

We ordered some couches, and before we ordered them we were told it would be two weeks to have them delivered. I dont know if we misunderstood, or what, but it was two weeks to process the order, then another 2 weeks in transportation. Plan on it taking a while to get anything

Our entertainment center was delivered in just over a week. Very well built and houses all of our electronics. Great delivery team that set up everything including our TV.

I have spent $8000 in furniture here with extended warranty on all. My sectional unraveled and falling apart. I called and like everyone else no help. I sent them everything they asked for, warranty, pictures etc. They refuse to respond. Do not buy from here