BlueSnap Reviews | Read Customer Reviews of home.bluesnap.com

BlueSnapReviews of home.bluesnap.com

2.4133 reviews
Administration & Services
800 South Street, Waltham, Massachusetts

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BlueSnap

About BlueSnap

At BlueSnap, we look at payments a little differently. Our All-in-One Payment Orchestration Platform helps businesses accept payments globally and is designed to increase revenue and reduces costs. We provide a comprehensive back-end solutions that simplifies the complexity of payments, managing the full process from start to finish.BlueSnap supports payments through multiple sales channels such as online and mobile sales, marketplaces, subscriptions, invoice payments and manual orders through a virtual terminal. And for businesses looking for embedded payments, we offer white-labeled payments for platforms with automated underwriting and onboarding that supports marketplaces and split payments.And with one integration and contract, businesses can sell in over 200 geographies with access to local acquiring in 47 countries, 110+ currencies and 100+ global payment types, including popular eWallets, automated accounts receivable, world-class fraud protection and chargeback management, built-in solutions for regulation and tax compliance, and unified global reporting to help businesses grow.With a US headquarters in Waltham, MA, and EU headquarters in Dublin, Ireland, BlueSnap is backed by world-class private equity investors including Great Hill Partners and Parthenon Capital Partners. Learn more at BlueSnap.com

BlueSnap (home.bluesnap.com) has 133 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.

Also known as: home.bluesnap.com
Website: home.bluesnap.com
Category: Administration & Services
Location: Waltham, Massachusetts
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 76% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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BlueSnap reviews

133 approved reviews, newest moderated first

Othmane
Aug 23, 2018
Good service
Good service, good documentation and great customer support.
Response from BlueSnapAug 23, 2018
Thanks for the positive review! We appreciate your business and are happy to have you as a BlueSnap customer!
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Nuno M.
Aug 22, 2018
They are not trustful
They are not trustful
Response from BlueSnapAug 22, 2018
Hi Nuno, We are very sorry to hear this. We want to make sure our customers are happy and satisfied with our services at all times. Do you mind sending an email to social at bluesnap dot com so we can better understand your review/feedback? We want to make sure we use this to improve our services as best as we can! Thanks!
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Roberta
Aug 9, 2018
My issue is still open.
My issue is still open. ClickFunnels doesn't accept BlueSnap integration. Someone has "fixed" the API but now is asking for the complete name in the credit card (less data is best). Problem not solved.
Response from BlueSnapAug 10, 2018
Hi Roberta, sorry you are having an issue. We believe we have the tools to make sure that the sale is successful with the minimum fields required and we'll get in touch with you directly to discuss this.
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Sofya B.
Aug 9, 2018
it is not user-friendly
Hi, My review: 1) Manual is very hard to understand or to find any info, because of the language and it looks like it is extinct. Every time I need to ask for support. Usually, they answer well, but sometimes not for all questions. 2) It takes too much time to find something. For instance: Contract edition -> Display in My Store (the pop-up direct me Settings->General Settings->Store Settings There is no any option like this! 3) If you open the window Products, you can see links at the top: Dashboard->Products (there is no way from the Dashboard Page to the Products, only from the menu on the left) 4) Dashboard -> Products I can create new male only in the Order Emal. There is no such option in New Email (nevertheless it is written there "You can choose from any existing email template or create a new Email Template." 5) The emails: hard to find, they are altogether, no any possibility to manage them. A little bit tricky to write code - I expected BlueSnap is more advanced in this case. 6) In overall, it is not user-friendly at all. The same feedback I've got from my clients, they had problems to find where to switch Currency and Language settings.
Response from BlueSnapAug 10, 2018
Hi Sofya, While we're getting many compliments on our Documentation site and UI, we have some plans to improve it and we're constantly looking for new ideas. That is why your feedback is valuable for us! Could you leave us your contact information in Social at BlueSnap dot com so a Support agent can reach out to you and ask you a few questions? This is the type of feedback to makes us better at what we do – I hope we'll be able to give you reasons to give us a higher rating next time.
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Rachel W.
Aug 9, 2018
Excellent customer service
Easy setup, fantastic customer service via email support. Questions answered promptly.
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Monnet J.
Aug 8, 2018
good
i like bluesnap and service great
Response from BlueSnapAug 8, 2018
Thanks for the positive feedback, Monnet! We are happy to have you as a BlueSnap customer!
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Alexey U.
Aug 2, 2018
Great payment system and customer care
Great payment system and customer care service. It works as it should.
Response from BlueSnapAug 2, 2018
Hi Alexey, Thanks for the positive feedback! We are very happy to have you as a BlueSnap customer!
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Andriy
Aug 2, 2018
Very good service
Very good service
Response from BlueSnapAug 2, 2018
Hi Andriy, Thanks for the positive feedback. We are happy to have you as a BlueSnap customer!
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