BlueSnapReviews of home.bluesnap.com

Scammers. Took over 56.000 EUR from us, under 100 cbk and rate was under 1%. They have closed our account twice, one because they couldn't reach our site, they just suspended it and we lost a lot of money. Next time it was due to the risk, but under 100 cbk that month and under 1%.... DONT USE BLUESNAP IF YOU ARE A BIG MERCHANT. They just suspend your merchant account whenever they want! Now asking for 30% of our Rolling Reserve which is over 56.000 EUR, and they cannot, even that only 20 cbks per month is coming.. Will aware all to not use BlueSnap!

OMG! BlueSnap are cold heart Scammers!! 6/19/2019 Let me explain what just happened: So 5 days ago i opened up a BlueSnap account because one of my ecommerce friends recommended me and that BlueSnap is better than the other merchants. I was really thankful because i've been searching for an easy/good payment gateway. Okay good everything went well, I could log into my account and start processing payments. I was totally new to BlueSnap so first thing i went to do is click on one of the icons in my BlueSnap back office that says: "products" which let you create a product on the BlueSnap platform itself straight connected with their own Payment gateway. Okay cool i was so excited. So i listed my first product to sell which was a $45,000 watch Patek Philippe. I was so excited that after i created the product on BlueSnap i immediately went and give my customer the link to the product payment gateway on BlueSnap. Before you know it my customer made the $45,000 transaction and we were both happy. I then immediately received an email from BlueSnap saying: you made a sale and that the transaction was successful and authorized. I was even more happy then because of the fast and easy way BlueSnap works. Okay everything went fine. I then received another email saying my payout will be a daily+3 meaning i will get paid 4 days after the minimum requirement. Now all of a sudden after 2 days i receive another email from BlueSnap saying: We are glad for your interest in BlueSnap but your business is not a good fit for BlueSnap. I was shocked! cause i don't know what i did wrong at all so i immediately email them back like 2 times, No replies> I started to get worried. Now the next they replied and just simply said to me: Sorry but you can't be using BlueSnap anymore thank you for your interest we wish you the best. I was like what???? Really?? with money in my account?? I sent another email to them asking if i at least can get paid cause the item is already being shipped to the customer. No Reply. Keep in mind at this moment BlueSnap has already deducted some fees from the $45,000 which made my available balance over $43,000. So over $43,000 is supposed to be paid out to me. I went to check in my BlueSnap back office to see when my payout date will be and it said: Pay out date 6/20/2019 and the amount was over $43,000. Now today 6/19/2019 I tried to log in into my BlueSnap account and i saw: "Invalid Password/Email.. I thought i made a mistake so i entered my info again. Still says Invalid! i did it several times and still invalid and came to the conclusion that they closed my BlueSnap account with over $43,000 available balance right before my payout date! Now all i'm asking is to let me get paid my hard earned money. Let's keep things fair and just let BlueSnap pay out my money, that's all i'm asking. I don't want to use their service anymore but at least pay me my money that was still available in my BlueSnap account. i don't want to cause any trouble i just want my payout. Can someone please reply to this and lets get this issue solved. Thank You.

We have been with BlueSnap (formally Plimus) since 6+ years and are so far happy with the service and support in a whole. There may have been here and there some questions or smaller issues over the years, but they were usually solved properly and didn't affect our business in any way and BlueSnap has been so far very supportive. I hope this will keep up and look forward in a fruitful collaboration.

There are few payment gateway that accepts global merchants, And bluesnap is one of them but it is hard to get accepted don't know their selection criteria. And they don't mention whats wrong with the application. 2checkout has more effective way of validating the company, by asking official registration documents, address proof, document of owner,etc. If you were to try payment gateway, don't only rely with this.

Just stay away from this company. Horrible sales + support, sorry for my bad English because I can't even think about any worse word to describe this company.

In spite of multiple attempts to sign up with BlueSnap, no one from Sales would return calls or respond. They lost my initial application and claimed I had never submitted one. No response to my request through customer support or through their sales dept. Just a joke! Probably the only response I'll ever get is to this horrid review where they will probably say something like they say to everybody else...stop making excuses and do your job or get out of this business! Useless, Useless, Useless!

Transactions from Bluesnap are blocked by the largest bank in our country (Denmark) - meaning that they are useless here.

We are an established business with 5+ years of operation and excellent reputation with Stripe and PayPal, we had 0 chargebacks over the last 3 years. We got interested in BlueSnap because of lower rates they promise, which seemed interesting to us. The pre-sales process was tedious and lengthy, sometimes the sales rep would take up to 4 days to write a reply. Finally we got all our questions answered and submitted an application. The application got rejected because the company is registered in a Balkan country, however in the rejection letter the company declined to indicate the reason for rejection. We had merchant accounts with other credit card processors and had no problems. From my research I found out that BlueSnap routinely rejects applications based on country of application. This is discriminatory practice and I would definitely call it a racist approach to business. If you are from an Eastern European country for example do not submit your application, go to a company which does not practice racism.