Holme & HadfieldReviews of holmeandhadfield.com

Ordered a watch case weeks before Christmas that I requested personalization for as a special gift for my husband. The case arrived promptly, but with no personalization. I inquired with the company whom assured me they would send out the personalization padding right away, but did not receive by Christmas, even though I emailed multiple times. The customer service team ended conversation with me on December 4th and wasn't able to get them to respond till after Christmas. When the padding finally did arrive, it was personalized with the Holme and Hadfield name. I am now being told the personalization department has been disabled and that they are unsure when it will be enabled again. Extremely disappointing for a watch case that is admittedly stunningly beautiful, but the customer service is poor.

I ordered the Legacy watch display case as a Christmas gift. A few days after it arrived a duplicate shipment arrived. Shortly after that Holme & Hadfield contacted me & said that due to a computer error some orders had been double shipped. They included a link to a FedX return label & said a gift card would be sent for my troubles. When I asked how would I know when FedX would be coming to pick it up I was told that"unfortunately we are not able to arrange for pickup at this time" & that I would have to find a FedX store & take it there! The box weights 30lbs & is 18" x 30". I told them several times I did not feel this was right but they refused to help at all. I finally got tired of it sitting here & made the arrangements myself. I never received a gift card & never heard from them after it was returned. This is some of the worst "customer service" I have ever experienced.

I placed an order for the Armada Knife Display Case on December 1, 2025 after seeing their advertizement on Facebook. Payment was issued for the display box, a riser for the same, personalization, and extra knife stands. As we approached Christmas and no delivery or any update I tried to locate a phone number for their customer service department and nowhere is it listed. Only thing you can do is send an email and await a reponse. Still no response and second email was sent. Finally got a response that it had shipped. Then got a notice they were refunding personalization as it could not be done. Still no box or shipping information so more emails sent and several days before a reply. Did finally get the boz but no riser or knife stands. Seems they were inundated with orders which is no surprise with every click on Facebook their ads appear. They cannot fulfill their orders yet they continue to advertise. The knife box is nice but only heaven knows when the rest of it may be received. Very poor Customer Service and poor planning on their part. Fulfill placed orders and not keep adverising especially since they have my money up front. Once I get the items ordered I will never buy from them again. Plus the owners sent a request for review of their product to include the items STILL not received. The email with it said use review button to communicate with them but no surprise-THERE IS NO REVIEW BUTTON. ****BUYER BEWARE****

Was very high quality and husband loved it

I have not yet received my order but I will say this, this company is great! I made a foolish error and sent my order to the WRONG address and Holme&Hadfield graciously helped me out by issuing me a full refund and I will be placing my reorder when my item comes back in stock! Im just so happy with the customer service! Very impressed with this company!

The company really cares about there customers even though the Humidor was running very late they kept in contact with me the whole time and when my Humidor was shipped I was very happy the product was way over the top !! Great things are worth waiting for !!!!!

FedEx never received the item which was estimated to arrive on 12/11. It’s 12/18, and I placed the order on 12/5. Holme and Hadfield said they don’t know what happened but would send another one if I send the original order back if and when it gets here. I just saw another review of a similar situation. Since that one reply from them, I’m being ghosted. No idea what’s happening because they never confirmed or answered my follow up questions. I’ve been emailing for days and nothing. Ghosting customers is my experience with no results, no product to speak of, and no actual service provided. Never did the first thing right and is not bothering to try to make it up. I’ll edit my review if they finally get me what I ordered, but I can’t walk back these last few days of zero response.

Very misleading reviews here. Merchant refused to respond to emails after claiming package was sent, and forced me to go through the hassle of credit card dispute. We have a tracking number clearly showing package was never sent out of their facility but they refused refund or replacement. Avoid this company at all costs.