Air Sanctuary Reviews | Read Customer Reviews of airsanctuary.com

Air SanctuaryReviews of airsanctuary.com

4.374 reviews
Home Improvements
1621 Central Avenue, Cheyenne, Wyoming

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Air Sanctuary

About Air Sanctuary

Air Sanctuary is a family-owned and operated small business. We were founded on the belief that everyone deserves the benefits and opportunity to create a comfortable indoor environment. We are dedicated to and motivated by helping our customers create spaces where they can feel healthy and at ease - be it at home, work, or improving the air quality or conditioning a commercial or industrial setting. Accessibity and affordability are very important to Air Sanctuary - we are committed to keeping our prices as low as possible. We provide various financing and payment plan options for our customers to fulfill our promise to affordability.Air Sanctuary is the premiere online retailer for your indoor air quality and heating and air conditioning needs. We provide a wide range of products from: air purifiers and air scrubbers, to ductless mini-splits and central air conditioning systems, to dehumidifiers and other water restoration products and solutions, plus much more to meet your needs.We pride ourselves on the service and knowledge we provide to our customers. Our priority is always the customer and it is our goal to make your purchase experience as seamless and headache-free as possible.Do not hesitate to contact us with any questions about products or concerns about your order. We are more than happy to help any way that we can.

Air Sanctuary (airsanctuary.com) has 74 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.

Also known as: airsanctuary.com
Website: airsanctuary.com
Category: Home Improvements
Location: Cheyenne, Wyoming
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 68% of reviews.
Latest: Most recent review: April 2024.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Air Sanctuary reviews

74 approved reviews, newest moderated first

Victim of F.
Apr 18, 2024
Didn't ship my order
Didn't ship my order. Phone number is disconnected. No response to e-mail. No response on their live chat thing. Now we get to send this one to the fraud department.
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Reavis B.
Mar 30, 2024
What I needed
Great parts
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Wyoming J.
Mar 22, 2024
Communication could be better.
Website was easy to navigate, and prices seemed fair. Free shipping is a positive. But I would have expected better communication and expediency after placing an order for many thousands of dollars. Other than a confirmation email immediately after placing the order, no communication even after nearly a week.
Response from Air SanctuaryMar 22, 2024
Hello Joe, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our website easy to navigate and our prices fair, and we appreciate your support of Air Sanctuary. As stated in our confirmation email, we do advise our customers to allow up to 5 business days for processing and shipment. It's worth noting that your order was placed on Tuesday evening, and it's now Friday morning, equating to just 2 full business days. We understand the importance of timely communication, especially for high-value orders like yours. Please rest assured that your order is currently in the process of being prepared for shipment, and you should receive tracking information shortly. We recognize that our fulfillment timeline may not align with the immediacy of some other retailers, but please know that we are committed to ensuring the quality and accuracy of each order we fulfill. Your patience and understanding are greatly appreciated as we work to finalize your order and get it to you as quickly as possible. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at [email protected]. Once again, thank you for choosing Air Sanctuary. We look forward to serving you again in the future.
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James R.
Mar 6, 2024
Item received in good condition.
Item received in good condition.
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Jonathon P.
Feb 20, 2024
I believe the company may no longer be in business
I ordered a part for my ac system a week ago. still no tracking information, don't answer emails, and I tried to call the phone number but it's out of service.
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Evan W.
Dec 28, 2023
Overall bad customer service…
Overall bad customer service experience. My package came late did not come at the estimated shipping time. Also, I did not receive any feedback when I asked where my packages I still have not received my package. Where is it?
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David O.
Dec 25, 2023
You still haven't shipped it
You still haven't shipped it, therefore I haven't received it, so how can I review it.
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Lorne H.
Oct 11, 2023
Order the furnace from the website…
Order the furnace from the website which said it was available. Four days later, get an email telling me the order was canceled due to lack of stock. You have no business doing Internet sales. If you do not have real time, inventory, connected to your website. I now have to find another supplier and redo this all over again. This delays my client and puts me more at risk of not being able to find equipment as the weather has gotten cold. As other people have complained customer service is near impossible to contact.
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