Holme & HadfieldReviews of holmeandhadfield.com

Well first off the claim that the armory can hold 30 knives is false. This is not made for collectors with mostly bigger knives in their collection. Also overpriced and built cheap. I removed the dividers and made a couple more spots. Maybe if you have a slip joint only collection this would work, but it is overhyped garbage that will end up in a landfill on a couple years.

These guys over promise and under deliver. Promised delivery before Christmas. Didn't arrive until March, and then it arrived broken. When the defect was brought to the company's attention, they tried to deny responsibility and then tried to condition a refund upon unreasonable return demands. The product is also much cheaper than it appears. It's actually mediocre quality junk. And when you challenge their unethical behavior, they try to game you. Do not do business with this business.

I asked for the challenge coin Chest display for Christmas, but my father mistakenly purchased a smaller model. When I inquired with Holme & Hadfield about exchanging them in a way without alerting my dad, so as not to embarrass him, I received a non-answer. I then ended up buying the Chest model on my own. The acrylic piece arrived damaged, so I took photos, sent them to Holme & Hadfield, and asked for a replacement Chest. But a new acrylic piece arrived, not a replacement of the entire item. I found that this acrylic piece was too small to fit on top of the wood—upon trying to slide the acrylic on, it scratched the wood, and then broke. I have photos of this, too. I am extremely disappointed with the durability and construction of the Chest model, and cannot honestly say I would recommend it to anyone.

Ordered a watch case weeks before Christmas that I requested personalization for as a special gift for my husband. The case arrived promptly, but with no personalization. I inquired with the company whom assured me they would send out the personalization padding right away, but did not receive by Christmas, even though I emailed multiple times. The customer service team ended conversation with me on December 4th and wasn't able to get them to respond till after Christmas. When the padding finally did arrive, it was personalized with the Holme and Hadfield name. I am now being told the personalization department has been disabled and that they are unsure when it will be enabled again. Extremely disappointing for a watch case that is admittedly stunningly beautiful, but the customer service is poor.

I placed an order for the Armada Knife Display Case on December 1, 2025 after seeing their advertizement on Facebook. Payment was issued for the display box, a riser for the same, personalization, and extra knife stands. As we approached Christmas and no delivery or any update I tried to locate a phone number for their customer service department and nowhere is it listed. Only thing you can do is send an email and await a reponse. Still no response and second email was sent. Finally got a response that it had shipped. Then got a notice they were refunding personalization as it could not be done. Still no box or shipping information so more emails sent and several days before a reply. Did finally get the boz but no riser or knife stands. Seems they were inundated with orders which is no surprise with every click on Facebook their ads appear. They cannot fulfill their orders yet they continue to advertise. The knife box is nice but only heaven knows when the rest of it may be received. Very poor Customer Service and poor planning on their part. Fulfill placed orders and not keep adverising especially since they have my money up front. Once I get the items ordered I will never buy from them again. Plus the owners sent a request for review of their product to include the items STILL not received. The email with it said use review button to communicate with them but no surprise-THERE IS NO REVIEW BUTTON. ****BUYER BEWARE****

FedEx never received the item which was estimated to arrive on 12/11. It’s 12/18, and I placed the order on 12/5. Holme and Hadfield said they don’t know what happened but would send another one if I send the original order back if and when it gets here. I just saw another review of a similar situation. Since that one reply from them, I’m being ghosted. No idea what’s happening because they never confirmed or answered my follow up questions. I’ve been emailing for days and nothing. Ghosting customers is my experience with no results, no product to speak of, and no actual service provided. Never did the first thing right and is not bothering to try to make it up. I’ll edit my review if they finally get me what I ordered, but I can’t walk back these last few days of zero response.

Very misleading reviews here. Merchant refused to respond to emails after claiming package was sent, and forced me to go through the hassle of credit card dispute. We have a tracking number clearly showing package was never sent out of their facility but they refused refund or replacement. Avoid this company at all costs.

Placed and order for Christmas and was told 2-5 day shipping. Over 2 weeks later and no details. Have sent over 20 emails with no response. Many people are frustrated and waiting on order details and the company is not following up but they definitely have our money. This is absolutely ridiculous. But they have time to continue to post and advertise for more orders that they can not fulfill.