Holme & HadfieldReviews of holmeandhadfield.com

Fantastic customer service. My Armory Pro arrived with a broken cover and they immediately shipped me another one. The replacement cover didn't fit, so they immediately shipped another. Unfortunately, that didn't fit either, so they offered a free return and credit of the unit. I was impressed with the appearance of the Armory and realized it wasn't big enough, so I used the refund to order an Armada. That arrived intact, and is beautiful. The customer service is top-notch. The quality of the wood in both was impressive. I would give them a 5-star for both, but to be fair, I need to subtract a star for the quality control over the two mis-fitting covers.

Amazing product (armada) and amazing service throughout. Responded quickly to emails and a couple of questions. Packaging was bomb proof …. One issue though, Uk based and got caught for customs charges. All in all very pleased with my purchase

Great product but I think after sales services need to improve. After you purchased the watch dock inside the package there is a paper slip with a QR code for you to scan and to a link, which is if your pillars are too big for the watch. But there were no further responses after I’ve submitted everything. When I sent email directly to their contact they came back and say there is actually nothing they can do for the pillars size and asked me to consider to buy the other product with removable pillars. Kind of pointless when you include something in the package that nothing can be done.

Absolutely fantastic quality and fast shipping. My watch display cover came damaged but customer service was very responsive and sent a new cover as soon as it was available. I would strongly recommend these products if you like to be organized with your EDC gear and like to have a nice display to showcase your collection.

Their Curator watch case looks great. I wish I had gotten the Curator Pro after I got this one.

Great product, but the customer service left something to be desired. I’ve heard they’re taking customer service in house though, looking forward to that.

The product is superb. Very high quality and is exactly what is pictured and described. The customer service could be a bit quicker and thorough.

My shopping experience with Holme & Hadfield was enjoyable! It was easy to navigate through their site. Layout and photos of the products allowed me to get a great sense of the offerings and checkout was smooth. I received my product in a securely packaged box and there was no damage, and the packaging was very nice and professional. I do hope that H&H works on improving their material sourcing as it seemed most of it was overseas and there was a lot of packaging waste. I am confident though because H&H actively works on improving their designs through active customer engagement. I'm happy to continue shopping with them!