Holme & HadfieldReviews of holmeandhadfield.com

I really wanted to love this watch deck, because the design is beautiful and it's exactly the type of display I was looking for. Unfortunately, the quality control has been incredibly disappointing. The original unit arrived with the hinges installed incorrectly, preventing the lid from staying open as designed. Customer support sent a replacement lid, but unbelievably, the replacement had the exact same hinge issue, with the hinges again installed in the wrong orientation. To make matters worse, the replacement lid also had additional manufacturing defects. The wood finish was incomplete in areas, and the acrylic top appears to be made from two pieces with dust and debris trapped between them, leaving it permanently cloudy and impossible to clean. I appreciate that customer support has been responsive, but it shouldn't take multiple replacement parts to receive a product without obvious manufacturing defects. At this point, it's frustrating because the product itself has great potential and looks fantastic when assembled. Holme & Hadfield has a genuinely nice design, but their quality control needs significant improvement. A premium product should arrive correctly assembled and free of basic manufacturing defects.

Holme and Hadfield Review Correction. I want to correct my opinion and review of the company “Holme & Hadfield”. Yesterday I wrote a scathing review only to wake up to an apologetic letter from H&H. In their previous letter to me they were gracious and willing to help. I unfortunately did not notice their response since it was in my spam folder. I must apologize for not noticing their response since email and retract (deleted) any previous negative posts or reviews. Thanks for understanding. Gregory

Cheap little box

I ordered the Legacy watch display case as a Christmas gift. A few days after it arrived a duplicate shipment arrived. Shortly after that Holme & Hadfield contacted me & said that due to a computer error some orders had been double shipped. They included a link to a FedX return label & said a gift card would be sent for my troubles. When I asked how would I know when FedX would be coming to pick it up I was told that"unfortunately we are not able to arrange for pickup at this time" & that I would have to find a FedX store & take it there! The box weights 30lbs & is 18" x 30". I told them several times I did not feel this was right but they refused to help at all. I finally got tired of it sitting here & made the arrangements myself. I never received a gift card & never heard from them after it was returned. This is some of the worst "customer service" I have ever experienced.

Very slow to ship and arrived slightly damaged due to poor packaging. Also, not that impressed with the quality, definitely not upto the hype so I'm glad I bought them on sale.

It's packaged very poshly, a bit like a Rolex, IWC etc, so you expect something quite good when opening it. Unfortunately then you get to the actual product, which is honestly like something you'd pay £20 for from Home Bargains. It's clearly not wood but laminated MDF or something, you can even see wrinkles in the laminate in places. It's light, rattly, very cheap feeling. My missus bought it me as a present and insisted on sending it back for a refund when she saw it.