Nadine
Buyers Beware
I placed an order and received the shipping confirmation on February 8th advising it was shipped on that day via DHL. On February 25, 2025 after not seeing any updates on the tracker I followed up via email. I received a response on March 8th advising that one of the products I ordered was out of stock but is now back in stock and I should see an update on the tracker that week. After still no updates on the tracker, I emailed again on March 14th and haven't received a response yet. However, on March 16th I get an email asking for a review of the products I still haven't received. I sent a message via FB Messanger and another automated message saying they'll look into it. Followed up March 19th via Messanger, March 20th, via email, March 25th via Messanger. On the 25th, they said they would get back to me in a couple of hours. It's March 28th I'm still waiting for a response or resolution.
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines. We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕 Here’s a link to check out the show. https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT