Jocelyn H.
I placed an order in May and have not…
I placed an order in May and have not received my products nor any response from customer service. I ordered because of special in Sherri Shepherd show but I hope if Sherri knew that her guest and owner were ripping off people she would not hopefully had a Sherri Special. Terrible service indeed. I wish I had checked the reviews but relied on the owner being the face of the product and on the Sherri Shepherd show! They should be ashamed!!!
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines. We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕 Here’s a link to check out the show. https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT