Gloria C.
I have only received part of my order…
I have only received part of my order of Two leather bags ( with both name Gloria! Still waiting for the bag with the name “Judy” and the matching wallets. It has taken way too long to receive the two l got, especially since l wanted them for Christmas and didn’t get them until January and they also came weeks apart. If l don’t hear from you soon l am going to request a return and a full refund since l don’t think they are worth the price for the poor quality. Sincerely, Gloria Canino
Response from HolisticBagsJan 26, 2025
Dear Gloria, Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced with your order. We understand how disappointing it is to receive part of your order, especially when you were looking forward to having everything in time for Christmas. Sometimes, items may be shipped separately, which can lead to unexpected delays. We truly appreciate your patience during this time. We want to assure you that we are here to assist you and resolve any concerns you may have. Please feel free to reach out to us via email for updates on the bag with the name “Judy” and the matching wallets. We are committed to ensuring your satisfaction and will do our best to address your concerns. Thank you for your understanding, and we hope to hear from you soon!